Operations Manager Resume Example
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OPERATIONS MANAGER
Summary
Articulate, results-oriented management level professional with 18 years of cross-functional expertise in operations management, and customer relations. Exceptional record of multi-unit management and improved customer satisfaction levels. Recognized as an efficient manager and team player who generates significant growth in sales and effectively motivates personnel to provide superior customer service.
Skills
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Experience
Live Nation Entertainment Inc | Indianapolis , INOperations Manager12/2017 - Current
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Managed daily operations, including supervising multiple team members across 2 locations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Increased store sales by 18% by cross-selling complementary items.
- Taught staff how to handle difficult situations with calm and professionalism.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Wendy's | Chambersburg , PACo-Manager06/2014 - Current
- Led employee performance reviews and discussed improvement strategies with each team member.
- Oversaw daily operations, maintenance and administration of various properties.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Assisted Store Manager with operations and merchandise planning and execution in large metro market.
- Oversaw and approved Associate selection, training, mentoring, scheduling, recognition and development in a Facility and reinforce and ensure diversity awareness.
- Controlled management accounts with attention to essential criteria for net profit, shrinkage, wages, write-off, cash control and store expenditure.
- Directed Department Managers in adjusting inventory, changing displays and repositioning merchandise to improve sales potential.
- Reviewed and analyzed financial and business reports, including sales results, inventory levels, inventory tracking, payroll and customer counts.
- Executed operational and merchandising plans through 4 assistant managers and over 300 associates.
Firstrust | Jenkintown , PAAssistant Manager11/2006 - 06/2014
- Supervised sales and customer relations clerks to ensure high level of customer satisfaction and cost effective floor operations.
- Excelled in building and motivating management peers and hourly teams.
- Developed many entry-level associates to leadership positions.
- Collaborate with merchandise brand managers in promoting their inventories.
- Provided analysis of inventory turnover to identify high and slow moving inventories.
- Implemented seasonal sales discounts and other promotional discounting offers.
- Executed store policies and procedures and disciplinary actions for any infraction.
- Personnel responsibilities: interview and hire, conduct new associate orientation, perform annual reviews, handle benefits orientation for all associates Interview and hire associates.
Education and Training
San Jacinto College District | City, StateGED12/2011
Core Competencies
- Excellent 18 year long history with the nation's largest retailer.
- Hold full P&L responsibility for all departments with $100 million in annual sales volume while overseeing a team of 300+ associates.
- Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives.
- Recognized for professionalism, positive mental attitude and commitment to excellence.
- Troubleshooting - the ability to detect malfunctions in daily operations, including scheduling issues and process problems, determining root causes and choosing appropriate solutions for operating errors.
- Coach and mentor Managers and/or Associates by working with them to understand their career aspirations, performance and capabilities, and provide counsel and input on how to grow and improve their careers.
- Evaluate Management performance, complete documentation and meet with Managers to discuss findings and observations
Promote an environment that exceeds the Customer's expectations.
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Resume Overview
School Attended
- San Jacinto College District
Job Titles Held:
- Operations Manager
- Co-Manager
- Assistant Manager
Degrees
- GED
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