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Operations Manager Resume Example

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OPERATIONS MANAGER
Career Focus

Ms. Or type here your correction... Iowa is a Graduate in business management with specialization in Management Accounting from University of Bangalore, Or type here your correction... India, with close to 10 years of experience in companies like Gem Paints Limited, Accentuate , Tata Consultancy Services Limited. Primarily in Risk IT, Banking & Financial Services and Project management respectively. Functional expertise spans in the area of project management, quality management, customer service, transition, documentation and training & development.

Seeking a challenging job within a growth-oriented organization, where my skills and experience will be utilized to the fullest and to grow with the company by rendering the best quality service.



Summary of Skills
  • Process development
  • Project management
  • Creative Problem Solving
  • Business Analysis
  • Process Engineering
  • Customer Service
  • Internal Auditing
  • Multi-Task Management
  • Reporting
  • Vendor Management
Accomplishments

People Management:

  • Managed over 80 large accounts for market risk operations.
  • Managed to get the team members cross-trained amongst the processes to have sufficient backup

Client Management:

  • Been successful in getting more business for the project by delivering value adds to clients data.

Project Management:

  • Been successful implemented “TAT Compliance” of GB Project resulted in buffer reduction.
  • Instrumental in drafting the BCP document, Process flows and Operational procedures for the team
Professional Experience
Operations Manager
January 2009 to August 2013Tata Consultancy Services , Deutsche Bank － Bangalore, India
  • Managed daily operations of Equities, Fixed Income FX/MM Products across the regions for a one of the leading Investment Banks, by load balancing amongst 85 FTE's team to maintain high customer satisfaction levels.

  • The process involves investigation & submission of Risk movement / volatility of various objects, Value at Risk (VaR) Calculation and Reporting, Monitoring daily VaRs across various Locations and Risk Classes. Overall responsibility of delivering SLAs on Productivity, Quality and Compliance with regard to operation functions of the bank.

  • Monitoring the client reports, SLA, daily operational deliverables related risk operations

  • Identify and drive continuous process improvements and optimum utilization of existing resources. Also identify and fill process gaps if any

  • Liaise with multiple stakeholders both offshore and onsite to ensure required support is provided and issues are reported and resolved.

  • Daily, weekly & monthly risk reporting – was involved in the risk submission and running of pre-built reports and submit them on time to management.

  • Focus on all aspects that minimize the timeliness to complete the various activities. Included bulk upload of documentation thereby reducing TAT.

  • Timely review of process documents like Standard Operating Procedures, Policies and Procedures & process flow charts and ensure they are updated with latest changes.

  • Work closely with the IT departments on the various business requirements and test them upon completion thereby providing sign-offs for the new and amended functionalities in the internal systems and applications.

  • Conduct yearly performance appraisals for the project members.

_____________________________________________________________________________________________

Team Lead - Information Management Systems
July 2005 to December 2008Tata Consultancy Services , Deutsche Bank － Bangalore, India
  • The process involves investigation of trade failures due to static mis-match, set up and maintenance of Customer Accounts & Standard Settlement Instructions and also trade exceptions in various Bank's internal & vendor systems for Equities, Fixed Income & OTC derivatives products.

  • Credit risk revenue mapping – activities like manual mapping the revenue to the right counterpart/hierarchy to enable right reflection of accounting statements

  • Work closely with the IT departments on the various business requirements and test them upon completion thereby providing sign-offs for the new and amended functionalities in the internal systems and applications.

  • Liaise with customer and internal management team for volume trend tracking and analysis, continuous process Improvements program and application testing.
Senior Finance Executive
December 2003 to July 2005Accenture Financial Services Pvt. Limited － Banglore, India
  • Worked with Canada, APAC & UK region clients on Financial Service Processes.

  • Responsibility to execute contracts for services, create new contracts and billing

  • Analysis of all AMC in terms of finance and serviceability.

  • Actively involved in clients calls & updating calls information.

  • Responsible for all escalated issues, collections and invoices.

  • Preparing SLA reports and updating work requests within the team.

  • Coordinating with other process: Customer & Credit Database and Collections.

  • Executing reports through: EDW and other Finance tools.

  • Preparation of Flat files, Summary invoices to the customers.

  • Actively involved in team meetings and Knowledge Sharing activities.

  • Conduct regular internal audits across teams.
Account Executive
December 2003 to July 2005Gem Paints Limited － Bangalore, India
  • Independently handled computerized accounts using Tally accounting package.

  • Preparation of Quotations, Purchase orders, Vouchers and Manual Invoices.

  • Analysis of Sales statements, outstanding statements & Collections statements.

  • Debtors and Creditors follow up through calls and meetings.

  • Daily reporting to General Manager on the sales and corresponding issues.
Education
Bachelor of Business Management : Finance & Accounts, 2000Bangalore University － Bangalore, Karnataka, India

Under took academic project work titled " Study on working capital management" at ACE Designers Ltd., India.

Bachelor of Business Management : Finance & Accounts, 2000Bangalore University － Karnataka, India

Finance & Accounts Under took academic project work titled " Study on working capital management" at ACE

Skills

  • RDBMS: SQL, PL/SQL
  • Operating Systems: Windows NT/2000/XP
  • MS Office: MS Visual Studio, MS Word, MS Excel, MS Power Point
  • Project Management: QC

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Resume Overview

Companies Worked For:

  • Tata Consultancy Services , Deutsche Bank
  • Accenture Financial Services Pvt. Limited
  • Gem Paints Limited

School Attended

  • Bangalore University

Job Titles Held:

  • Operations Manager
  • Team Lead - Information Management Systems
  • Senior Finance Executive
  • Account Executive

Degrees

  • Bachelor of Business Management : Finance & Accounts , 2000
    Bachelor of Business Management : Finance & Accounts , 2000

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