Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly-skilled logistics expert and accomplished leader, adept at developing effective processes and directing complex operations. Excels at coordinating department policies to ensure rapid and accurate delivery of customer needs and company promise. Successful track record for identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply management principals. AREAS OF STRENGTH AND EXPERTISE Safety Inventory Control Standards Procedures Analytics Distribution Management Staff Process Improvement Customer and Staff Relations Logistics Operation Management Training/Leadership Results-oriented business leader with more than five years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. High-performing Operations Manager with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

  • Multidisciplinary collaboration
  • Systems implementation
  • Performance reporting
  • Process improvement strategies
Work History
Operations Manager, 01/2019 to Current
Patterson CompaniesColumbus, NE,
  • Lead and developed my team of Amazon associates in distribution and logistics, to record-breaking results during Amazon peak; helping Mge5 to become a hub for the southern region.
  • Currently, hold the record for Volume processed in an hour at Mge5 (35k) and volume processed during Nite Sort ( 90k)
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • My main focus is motivating, mentoring, and coaching the team.
  • As a servant leader, I ensure that the associates have all the tools needed to succeed for any task presented during shift.
  • I spend a lot of time engaging with my team during shifts to ensure that the highest levels of safety, quality, attendance performance, and engagement are maintained.
  • Key Responsibilities:
  • Lead, manage, and develop a team of 200 Amazon Associates and 8 Process Assistants (supervisors).
  • Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
  • Create, manage, and support recognition and communication programs.
  • Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates.
  • Ensure procedures are followed for building security and product loss prevention.
  • Partner with the management team to establish and maintain quality control standards.
  • Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality Key Accomplishments:
  • Promoted to Level 2 operations manager.
  • Strong understanding of safety protocols and how to ensure associate safety while meeting business needs during the covid pandemic.
  • Recently Awarded Manager of the week for peak season, for breaking 4 building records: Most volume processed in a sort, most volume processed in an hour, frugality (TPH), and helping keep customer promise by processing over 60k of future packages to help packages get to customers early.
  • Team building.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations
  • Aligned operational boundaries between processes and production demands
  • Implemented process improvements based on identification of productivity or quality issues
Cardio-Diagnostic Technician, 01/2014 to 01/2020
Piedmont Athens Regional Medical CenterCity, STATE,
  • Performs Cardiac Stress tests, EKGs, Signal Averaging, Holter Monitor, and Trend Events Monitoring.
  • Provides patient care for patients of all ages.
  • Performs secretarial functions, Schedules appointments, and patient tests.
  • Maintains records, reports, supplies, charges, and other clerical needs.
  • Key Accomplishments:
  • High level of customer service.
  • Ordering and scheduling patients.
  • Clear communication with staff and patients.
  • Kept laboratory in proper conditions for optimal assessments according to Standards of Good Laboratory Practices
  • Verified patients' informed consent for planned studies and scanned paperwork for official records
  • Conducted electrocardiograms on research patients to create baselines and monitor changes
  • Looked at patient records and lab results with the Epic system.
  • Delivered exemplary service by listening effectively to patients, returning calls promptly, and using the Piedmont mission statement to ensure all patient needs are met.
Supervisor of Patient Transport & Supply Distribution, 01/2011 to 01/2014
Piedmont Athens Regional Medical CenterCity, STATE,
  • Lead a highly successful supply and Inventory shift, in charge of making sure all materials are delivered in an accurate and timely manner.
  • Supporting upper Management in their absence, to ensure that departmental functions are completed.
  • Key Accomplishments:
  • Provide on-the-job training for new employees.
  • Inventory team: Receiving, Picking, and Inventory Control, first in last out process.
  • Implemented 2 Bin Kanban Systems.
  • Departmental ordering, and charging.
  • Spearheaded the skills and evaluation-training program.
  • Knowledge of OSHA regulations, ability to maintain guidelines, and confidentiality.
  • Provide coverage for leadership in upper Managements absence.
  • Help with reports, safety prevention, six sigma programs, safety waste walks, and I2I 5’s training.
  • Proficient in numerous computer programs and systems such as Microsoft Office, Mac programs, Kronos, Tele-Tracker, and Lawson.
  • Implemented 2 Bin Kanban.
  • Surprised over 45 employees, and up to 20 employees per shift.
  • Knowledge of company policies and programs.
  • Front line customer service, and rapid stock delivery.
  • Skilled at enforcing Business practices, and.
  • Promoted numerous times, starting as an entry-level Materials Mgmt. Tech, to a supervisor role.
  • Staff training, and scheduling (Through Staffing Angel).
  • Contributed to development, planning and completion of project initiatives
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Master of Arts: Management, Expected in 11/2022
Southern New Hampshire University - , NH
Bachelor of Science: Communications, Expected in 01/2019
Southern New Hampshire University - Hooksett, NH

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