Operations Manager Resume Example
Entered the industry in 1993. At the time Equity Based Mortgages like FHA Title-1 fallowed by the emphasis 125% CLTV requiring nothing but a desktop appraisal where taking over the industry. I looked all over for a solid fit when I found Home Loan Center / Lending Tree. The crash course in Mortgage 101 combined with being thrown into a shark tank and left the to "Sink or Swim" After the initial shock of the ultra competitive high paced atmosphere. Along with having to get my manager to sign off on any loan that wasn't charging 10pts on the front and a double digit rate.. I knew... Without a doubt this is where I belonged. Being a person who enjoys learning, I was beyond excited by all the different pieces to the puzzle required to fund a loan. I'm a "hands on" type of person, well I prefer th phrase it "I'm a part of the resolution rather than the problem". Therefore, I wanted to learn every aspect required for a loan to fund. Even though I was a very successful Originator and was amazed at the money I was making. Deep down I knew I'd be a better fit Processing.
Now to my point...It's crazy thinking back to those days. Because I've been going through the most important transition in my life. As crazy as it sounds it directly relates to the train of thought from way back when I entered the industry. For the 1st time in my life Marriage and God-Willing a Family are on the horizon. As I embark on this new phase of my life my goals aren't all about income or Job Title. "Stability" is my goal in a nutshell. A lot goes into this but something as simple as the piece of mind of knowing as long as I exceed the standards required of me there's a good chance the doors will be open for business the next day. I'm welcome the feeling more about myself but having the responsible of the wellbeing the "bride to be" and the possibility of a child. With a very strong competitive drive being magnified to heights I've never felt. I can say with a bit of confidence, If given the opportunity, I feel I would prove to be a valuable asset to your.
I think it's very important to stress the fact that I'm well aware anyone can write down they're the best at everything, However, Regardless of how amazingly talented someone may be unless they have the ability to accept a small dose of "Humble Soup". I'm a strong believe the most valuable addition to any staff are employee's who understand they need to take the time to learn how to use these amazing qualities they listed in "You Company's Way". Over the years it's blown me away how people come in during there first week saying "That's not how you do it... This is how it's done". I may come across as an overly-confident individual. In fact I've been told this over time. My response to this is i'm the farthest thing from it... And I can prove it. Well besides an interview.. I have faith in your company and it's future. You are driven by an amazing Management staff. I plan on this being my last job and I've mentioned mu goals so there's a reason I'm very interested in this opening. In return all I'm hoping for is the oppurtu8nity to prove myself. I've never weighed my options for employment without having income in mind. I know this sounds crazy but I honestly don't care. I have a feeling that end of the job will take care of itself in due time.
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Amazon.Com, Inc. － Lakeland , FL
- Worked closely with Management staff to adjust to the ever-changing industry.
- From overseeing Operations to strategically aligning ourselves with the Banks / Lender's I was basically in charge of everything on "The Back End".
- In terms of specific duties or knowledge I encountered on a day to day basis start with the importance of a fluid transition from the initial "Origination" of a loan to the unit being purchased on the secondary market.
- A lot of different factors come into play therefore all the little things can't be brushed aside just to move on to the next one..
- Success requires a thoroughly prepared file is presented to Underwriting..
- What does this mean?.
- An accurate 1003, Understand how to read credit, RESPA Disclosures in relation to the date on credit, Title, Executing a 4506-T, Dealing with self employed Borrowers who's income must be calculating from their tax returns sooner than later, Knowing what to look for when reviewing Appraisals, Understand the guideline's for the program you've placed the loan, Present a clean file to Underwriting in order for it to come out clean, Always keeping in mind one's conversion ration so everyone isn't wasting their time and money on "Wood".
- The fact is somewhere along the line the pressure to hit #'s at any level often results in some form of complacency.
- I've learned to be successful in this industry one must understand it's not about how many hours you work but rather about how efficiently you spend your time at work.
Keybank National Association － Mishawaka , IN
- I'm proud to say I was there from the beginning. It was something else watching a Management staff that's geared to handle 3,000 employee's yet we only had about 40.
- The pace in which the company grew blew my mind. With the entire administrative staff working in concert if we ran into a problem it was resolved in no time. Everything was ramped up and improving everyday I showed up.
- Sometimes a company grown too fast resulting in nothing but looking forward... More and More...
- At the same time the lose site of the people who grinded out months of obsticles that goes along with any "Start up" Company.
- After a year of top tier production i found myself as just another #. and I understand the people who say this one would reply "Well make your name know.. Don't settle for being a #"
- The underlying issue wasn't this # talk but the fact that I still hadn't be moved over to the Operations side.
Freedom Mortgage － Cleveland , OH
- Coming from the "Micro-Management" of Lending Tree i didn't take more than a week to learn 3 of the most important lessons in my professional career,
- 1) In order to be successful in this idustry one must have the ability to "Self-Motivate" themselves. I was used to someone always leaning over my shoulder.
- 2) Similar to #1 whne a staff is left to their own devices without much accountability general will result in complacency.
- 3) It amazed me how much time the staff sat around talking about anything but loans and when the did the comments were negative, And negative attitudes spread like cancer in this industry
- Having said that I enjoyed every day at Americor.
- I was promoted through the ranks before I knew it by simply showing up to work everyday without requiring any help.
- I learned a lot about the ,=management end of the spectrum.
- By taking a humble approach I found I worked very well overseeing teams of 14 to 20 employees on both ends.
- Implemented a rather simple platform allowing my staff to map out their day from the second they sit down until whatever time it is that they reached their daily goals.
Lending Tree － City , STATE
Basically summarized in my opening comments. This was a time that honestly is a part of my daily activity. The most important trait I left here that proved to me essential to my success was the mindset that "Show up everyday like you have an empty pipeline. And nobody will ever know it all. Especially in this highly regulated market. Always be will to let go of habits in order to seek "Best Practices" within the current market state and based on the environment you are working within.
Psychology Educational Psychology
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Resume Overview
School Attended
- Cal St Fullerton
Job Titles Held:
- Operations Manager
- Sr. Mortgage Banker
- Senior Loan Officer
- Sr. Processor (Purchasing Division)
Degrees
- Associate of Applied Science , Psychology Educational Psychology 1993
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