Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
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Work History
Operations Manager08/2018 to 03/2020
Amazon.Com, Inc. – Hanover , MD
Amazon.Com, Inc. – Hanover , MD
- Implemented policies and standard operating procedures for continuous improvement.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Quality Assurance Manager08/2005 to 08/2018
1-800-Flowers.Com, Inc. – Meridian , ID
1-800-Flowers.Com, Inc. – Meridian , ID
- Specified quality requirements of raw materials with suppliers.
- Implemented new quality assurance and customer service standards.
- Reported all malfunctions to production executives to ensure immediate action.
- Monitored staff organization and suggested improvements to daily functionality.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Recorded, analyzed and distributed statistical information.
- Prepared and collection production reports.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Determined quality department standards, practices and procedures.
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
Research Technician08/2002 to 08/2005
Berry Global Group Inc. – Bloomington , IN
Berry Global Group Inc. – Bloomington , IN
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
- Assisted with training junior team members in laboratory techniques and operation of equipment.
- Handled all troubleshooting tasks on malfunctioning lab equipment working with manufacturers to resolve problems.
- Coordinated with research and development team to support production and boost efficiency.
- Followed research protocols when gathering data and performing lab experiments.
- Reduced project discrepancies by optimizing quality control standards.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
- Helped team meet regulatory requirements by coordinating documentation and filings.
Quality Assurance Technician06/2001 to 08/2002
Sabert – Los Angeles , CA
Sabert – Los Angeles , CA
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Generated detailed reports outlining results and recommendations.
- Inspected finished products for overall quality and adherence to production specifications.
- Analyzed test data to determine performance and reliability of materials.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Identified and resolved variances to bring products in line with requirements.
- Conducted investigations into questionable test results.
- Recorded and organized test data for report generation and analysis.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed routine maintenance and calibration on testing equipment.
Education
Bachelor of Science: Chemical EngineeringAdamson University-
City
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Resume Overview
School Attended
- Adamson University
Job Titles Held:
- Operations Manager
- Quality Assurance Manager
- Research Technician
- Quality Assurance Technician
Degrees
- Bachelor of Science : Chemical Engineering
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