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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary
I am a goal oriented, self-motivated, and hard working FedEx Ground employee of nearly three years. I have a year's worth of experience as the YMS Manager for the yard, overseeing the switcher operators as well as using the TMS program daily. Also, prior to that, I have nearly a year's worth of experience as a Package Handler Trainer, focusing on the "cube" metric of trailer loads. I pride myself in always wanting to learn more, and I do so quickly. Taking pride in any task I am given, I dedicate myself to my job fully.
Skills
  • TMS and other computer skills.
  •  Effective at multitasking.
  • Fluent in English and Spanish
  • ​Critical thinker and a problem solver.
  • Organized and punctual.
  • Takes pride in professionalism.
  • Quick to learn and adapt.
  • Short and long term goal oriented.
  • Acts with integrity.
  • Strong work ethic.
  • Great with troubleshooting and therefore finding innovation.
Work History
Operations Manager, 06/2016 to Current
FedEx Ground – Kernersville, North Carolina
  • Gained extensive knowledge of the TMS program, as well as the Yard Smart Client program, in order to track trailer arrivals,  track trailer dispatches, track accounts, track hot trailers, edit trailer loads, and much more.
  • Operated YMS, therefore I was solely responsible for ensuring that we had vision on all trailers, that we unloaded the correct trailers on time, that we put up the correct head-loads when necessary, communication with Line Haul, and of course assisting Line Haul with a multitude of tasks.
  • Managed anywhere from 8 to 14 "switcher" vehicle operators. Therefore, I have much experience dealing with different situations that may occur in the yard, such as issues with drivers and assisting them, damaged trailers, damaged vehicles, finding trailers (even with a non-working GPS), and dealing with accidents in the yard. 
  • Used critical thinking and problem solving on a daily basis to find the most productive means to achieve our goals.
  • Learned to multitask with things such as phone calls, constant radio communication, reading and composing emails, completing administrative work, and using TMS/Yard Smart - all while under high stress situations and needing to ensure we achieved our goals on time.
  • Also gained much experience with the types of administrative work necessaryat FedEx Ground, and many of the online tools which you must use to complete this work.
Package Handler Trainer, 08/2015 to 06/2016
FedEx Ground – Kernersville, North Carolina
  • Responsible for the "cube" metric for the A2 load-side, which provided me with plenty experience of the proper ways for trailers to be loaded and utilized completely.
  • Taught new employees the duties of their job and the methods to be successful.
  • Learned skills to motivate people I work with, as well as how to deescalate high stress situations. Also learned skills on how to work with all types of personalities.
  • Also responsible for the productivity of up to 18 people at a time, which meant tracking their progress and using that data to show them problem areas and how to improve.
Supervisor/General Lawn Care, 06/2013 to 11/2014
E.S. Enterprise (Lawn Care) – Oak Ridge, North Carolina
  • Was responsible for helping oversee the large scale operations of lawn care which were performed for medium to large businesses.
  • Managed time and delegated work to several employees in order to complete each client's lawn satisfactorily and finish in time to see the next client. 
  • Learned to work with customers directly which meant negotiating prices and maintaining a positive relationship with them.
  • Cared for equipment properly, which required somebody responsible to conduct consistent routine maintenance.
Package Handler, 11/2014 to 08/2015
FedEx Ground – Kernersville, North Carolina
  • Loaded packages, unloaded packages, as well as oversaw the upstairs of the facility while the FedEx Ground operation was running.
  • Graded consistently and applauded for my performance, work ethic, integrity, and my attendance.
  • "Cubed" trailers out regularly in order to maximize the profit FedEx Ground could make from each trailer I loaded.
Education
2 Semesters Completed: Associate in Arts, Current
Guilford Technical Community College - Jamestown, North Carolina

Courses which I have completed in my two semesters: 

  • Interpersonal Communication - learned to how to effectively communicate to groups, but more importantly how to deal with 1-on-1 communication in the professional world.
  • English 1/English 2
  • World History
  • Psychology
  • Sociology
  • Biology
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Resume Overview

Companies Worked For:

  • FedEx Ground
  • E.S. Enterprise (Lawn Care)

School Attended

  • Guilford Technical Community College

Job Titles Held:

  • Operations Manager
  • Package Handler Trainer
  • Supervisor/General Lawn Care
  • Package Handler

Degrees

  • 2 Semesters Completed : Associate in Arts , Current

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