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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Talented military professional with 20 years experience in organizational operations management and administration. Trusted member has an active U.S. government secret security with level Top Secret clearance. Highly flexible leader, organized and skilled at handling multiple tasks and managing priorities in fast-paced, changing environments while maintaining personnel accountability and management of resources. Effectively managed more than $355 thousand dollars in equipment.

Consistently recognized by superiors for positive attitude and ability to build customers relations benefiting the organization.

Skills
  • Risk assessments
  • Documentation and reporting
  • Training coordination
  • Client relationships and development
  • Procedure development
  • Troubleshooting and problem solving
  • Customer service
  • Delegation
  • Multi-site operations
  • Conflict mediation
  • Performance management
  • Business Administration
  • Safety oversight
  • Strategic planning
Experience
January 2017 to Current
US Army Fort HoodKilleen, TXOperations Manager
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic goals.
  • Worked collaboratively to enhance processes and implement pre-deployment training, resulting in 35 % increase in preparedness.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Planned daily operational strategies, including delivery routing, team workflows and initiatives.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Collaborated with 3-person team to improve tracking and coordination of team members across 3 countries.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Mitigated risk by ensuring regulatory compliance and implementing controls.
  • Managed day-to-day operations, including direct supervision and assignment delegation for 8-member team.
  • Conducted performance reviews providing coaching and feedback to benefit employees and organization.
  • Developed policies and standard operating procedures while managing quality, customer service and logistics.
  • Established, enforced and updated policies keeping organization agile and responsive to changing globule conditions.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
May 2014 to Current
US Army Fort HoodKilleen, TXSoldier and Family Readiness Lesion
  • Planned morale and recreation events in support of up to 150 soldiers and family members, including pre/post deployment, averaging 2 or more events per quarter.
  • Entered and managed facility reservations for special events.
  • Collaborated with community agencies to provide soldier and family program opportunities.
  • Developed and maintained program budget by forecasting costs and documenting expenditures.
  • Evaluated success of initiatives to determine changes.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Mentored staff in safety procedures and protocols to prevent accidents and injuries.
  • Collaborated with community organizations to develop and enhance programs.
  • Worked closely with the military Chaplin to develop activities and programs positively impacting quality of life for soldiers and family members during deployment.
  • Created flyers, social media communication and brochures for established programs and events.
  • Detailed job functions to volunteers of Soldier Family Readiness Group, improving understanding of duties and responsibilities.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Gathered donated supplies and items necessary for Soldier Family Readiness Group activities ahead of time and set up activity areas.
  • Participated in games and recreational activities, which encouraged patients and staff to join in.
  • Conducted community meetings to promote organization and generate community participation.
  • Built professional relationships with patrons and assisted with special needs and requests.
  • Scheduled events by reserving space and performing Town-hall briefings and information fairs.
  • Established team rosters and scheduled leagues and tournaments for athletic programs.
  • Entered volunteer data in centralized database and maintained up-to-date records.
  • Identified appropriate community resources and provided referrals for services to soldiers and families.
  • Represented volunteers and advocated volunteer program at company-wide meetings.
  • Oversaw volunteer logistics, including schedule, inventory and transportation management.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Wrote, implemented and enforced volunteer program policies, procedures, and standards.
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
  • Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Received and screened high volume of internal and external communications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Routed agreements, contracts and invoices through signature process.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for team members traveling to domestic and international locations.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and conferences.
May 2014 to January 2017
US Army Fort HoodKilleen, TXAviation Operations Specialistworkflowsworkflow
  • Strengthened traceability, developing organization systems for record, report and agenda distribution.
  • Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
  • Automated office operations, business group correspondence, acquisition record tracking and data communications.
  • Sustained safety protocol while executing pilot and ground personnel logistics.
  • Maintained maps, aeronautical charts, and aeronautical published files.
  • Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies.
  • Consistently earned customer survey card praise remarks.
  • Constructed, extracted and analyzed statistical projections concerning employment and usage of aircraft.
  • Reduced process lags, effectively training new entrants on best practices and protocol.
  • Coordinated flight plans and processed local and cross-country flight clearances.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
May 2012 to May 2014
US Army Recruiting CommandFlint, MIRecruiting Manager
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Maintained corporate branding strategies in all recruiting activities.
  • Removed bottlenecks and wasted time to increase the efficiency of the recruitment process.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Executed integrated recruiting campaign across multiple media channels.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Prepared and maintained accurate employment records for 15-member staff at US Army Recruiting Operations center.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Education and Training
December 2016
Central Texas College
Killeen, TXGeneral Studies
Associate of Science
Texas A&M University - Central Texas
Killeen, TXManagementBachelor of Science
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Resume Overview

Companies Worked For:

  • US Army Fort Hood
  • US Army Recruiting Command

School Attended

  • Central Texas College
  • Texas A&M University - Central Texas

Job Titles Held:

  • Operations Manager
  • Soldier and Family Readiness Lesion
  • Aviation Operations Specialist
  • Recruiting Manager

Degrees

  • General Studies Associate of Science
    Management Bachelor of Science

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