Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Seasoned Operations Manager and talented leader with eight years of experience applying exceptional planning and problem-solving abilities toward enhancing day-to-day activities. Results-driven and resilient in developing solid housekeeping teams in healthcare field, while improving processes and increasing productivity. Bringing solid understanding of team leadership, daily operational practices and procedures, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Access daily needs of clients and adjust staffing to accommodate work-flow. Works with employees to provide safe and clean environment for clients.

  • Project development and life cycle
  • Work flow planning
  • Policies and Procedures Implementation
  • Relationship Development
  • Superb time management skills
  • Strategic partnerships
  • Employee relations and conflict resolution
  • Cross-functional communications
  • Project planning and development
  • Customer relations specialist
  • Performance Evaluations
  • Staff Management
  • Advanced training in Microsoft Excel, Word, Power Point, and Outlook 365
Work History
09/2019 to Current Operations Manager Marriott International | Troy, MI,
  • Oversees day-to-day operations, including supervising 32 person roster.
  • Responsible for evening shift crew in a 192 bed hospital; cleaning 16 clinics, discharge rooms on six patient floors, across three sites.
  • Conduct performance reviews each quarter and submit raise recommendations.
  • Create and maintain staff schedules for split and evening shifts.
  • Monitor employee productivity and optimize procedures.
  • Establish positive and effective communication among unit staff and organization leadership to solve problems.
  • Supervise room set-up and tear down for seminars and clinics.
  • Spearhead and supervise department training for new caregivers.
  • Conducts daily rounds to coach and maintain safety compliance.
  • Conducts weekly rounds with clients, in accordance with hospital quality assessment policies.
  • Conduct weekly testing on patient floors and 11 operating room suites, as part of quality assessment program.
  • Conduct quarterly safety inspections and make recommendations to ensure department continues safe practices.
  • Established department safety committee and organize monthly meetings.
  • Create meeting presentations using Power Point.
  • Participate in weekly strategy meetings with department managers.
  • Participate in weekly hospital core leader meetings.
  • Liaison between department and patients to ensure highest level of daily cleaning service from housekeeping.
  • Conduct interviews, make hiring recommendations, and supervises onboarding of new caregivers.
  • Initiate coaching moments with caregivers with attendance and performance issues, in accordance with hospital policies.
  • Established department leadership development program for caregivers.
  • Member of Hospital Emergency Readiness Team (HERT) that would set up onsite portable hospital in case of chemical/biohazard event within community and surrounding areas.
  • Worked with infection control staff and hospital administration to establish new protocols in early stages of COVID 19 pandemic. Worked with caregivers to implement protocols.
  • Proficient with Microsoft Excel, Word, Power Point, and Outlook 365; Adobe Photoshop and InDesign.
07/2018 to 09/2019 Training Lead General Dynamics | Stonington, CT,
  • Established department training program to teach new caregivers.
  • Trained proper use of personal protective equipment.
  • Trained staff on safe practices when using hospital chemicals.
  • Trained employees to clean seven patient care areas.
  • Member of committee that established standard work for caregivers to increase productivity and consistent training practices.
  • Supervised shift of 19 employees when manager was not available.
  • Coordinated caregiver training with manager creating daily schedules.
  • Communicated with managers when cleaning protocols needed to be updated.
  • Involved in search and interview process to hire new department director and assistant director.
  • Completed hospital provided leadership development training program.
  • Created training presentations using Power Point.
  • Developed monthly infection control reports for director to present at administration meetings using Microsoft Excel.
06/2013 to 08/2017 Assistant Janitorial Manager Dierbergs | Manchester, MO,
  • Trained and mentored new personnel in restaurant setting.
  • Supervised cleaning crew of five in one restaurant, while manager would supervise crew in another location.
  • Increased safety protocols by enforcing proper equipment usage.
  • Communicated repair needs to maintenance staff.
  • Supervised two cleaning crews of two restaurants when manager was on vacation or sick.
  • Conducted inventories and ordered cleaning supplies.
  • Communicated performance and training progress to manager.
  • Assisted manager with interview and hiring of new employees.
Expected in | Journalism The University Of Montana, Missoula, MT GPA:

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School Attended

  • The University Of Montana

Job Titles Held:

  • Operations Manager
  • Training Lead
  • Assistant Janitorial Manager


  • Some College (No Degree)

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