(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Advanced business leader with more than seven years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company.

  • Team Leadership
  • Budget Control
  • Recruitment and Hiring
  • Policy Development and Enforcement
  • Staff Scheduling
  • Training Management
  • Customer Service Management
  • Sales Promotion
  • Verbal and Written Communication
  • Performance Assessment
  • Originality and Creativity
  • Administrative Management
University of Phoenix Tempe, AZ, Expected in 11/2021 Master of Arts : Business Administration And Management - GPA :
University of Phoenix Tempe, AZ Expected in 06/2018 Bachelor of Science : Management - GPA :
Regency Beauty Institute Austin, Expected in 2013 Diploma : Cosmetology - GPA :
Basic High School Henderson, NV, Expected in 06/2007 High School Diploma : - GPA :

Graduated Top 10% of class

  • Graduated with 3.85 GPA
  • Expanded and developed Britt Service Co.'s Houston territory resulting in a $50,000 profit and a 17% increase in company sales.
  • Estimated and awarded over 1.1 million dollars in projects within first year of employment at Millennia Cabinetry.
Work History
Marshfield Clinic - Operations Manager
Ladysmith, WI, 12/2019 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage budgeting and supply chains.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Allied Pickfords - Project Manager/Project Estimator
AR, State, 09/2018 - 12/2019
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates, and revise project costs to reflect current data.
  • Delivered comprehensive bid proposals for institutional level interior woodwork projects and gained client approval on costs.
  • Determined project objectives, budgets, and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
  • Collected historical cost data to estimate costs for current or future products.
  • Devised, enhanced, and communicated deliverable timetables by reviewing project requirements, scope, and resources to make accurate assessments.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
Smart Style - Administrative Coordinator
Sheboygan, WI, 12/2015 - 09/2018
  • Created sales reports for Operations Manager.
  • Responsible for the organization and implementation of onboarding new employees (completing all legal documentation for tax purposes and educating new employees on company policy on necessary topics).
  • Train new employees on their roles and responsibilities.
  • Invoice billing to all vendors.
  • Create and manage warehouse inventory system.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
Regis Corporation - Salon Manager
City, STATE, 05/2014 - 08/2015
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Managed all aspects of business finance, including cash flow, business transactions, banking, and accounting processes.
  • Grew repeat client base by 10% through effective marketing and customer service.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness, and sales.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Regency Beauty Institute
  • Basic High School

Job Titles Held:

  • Operations Manager
  • Project Manager/Project Estimator
  • Administrative Coordinator
  • Salon Manager


  • Master of Arts
  • Bachelor of Science
  • Diploma
  • High School Diploma

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