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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Diligent Operations Manager with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Safety oriented to maximize production while creating a strong safe workplace.

Skills
  • Process improvement
  • Leadership
  • Processes and procedures
  • Goal-oriented
  • Complaint resolution
  • Team building
  • Supervision
  • Sales
  • Hazard reduction
  • Safety training
Experience
Stuart Dean Company Inc. | Phoenix, AZOperations Manager05/2016 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained technicians on safety guidelines require by OSHA. Along with a weekly safety toolbox meeting.
  • Reduced operating budget by $164,748 annually by developing new inventory management process.
  • Monitored and directed all aspects of department operations to include a 15 field technicians team, in production, safety, equipment, performance, quality and records management.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed daily operations, including supervising multiple team members across Arizona.
  • Oversaw financial management activities, including budget management, accounting and payroll.
Stuart Dean Company Inc. | Phoenix, AZSupervisor05/2013 - 04/2016
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Conducted evaluations and reviews for 15 employees.
Stuart Dean Company Inc. | Phoenix, AZGeneral Foreman06/2003 - 02/2013
  • Prevented fines and interruptions by complying with OSHA codes.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Established and maintained service contracts with customers.
  • Completed inspections of job sites to assess compliance with codes and design plans.
  • Performed final walkthroughs of each job and prepared reports.
  • Inspected all jobs for accuracy, safety and compliance.
  • Collected and organized materials required for each project.
  • Managed job materials, supplies and tools and ordered new stock when inventory levels were low.
  • Delegated duties to each employee based upon his or her skills set and monitored progress daily.
  • Maintained high standards of safety, productivity and quality for every job.
  • Recorded supplies, parts, equipment and employee work hours for every job.
  • Inspected worksites to survey for potential hazards or safety concerns.
  • Applied paint using spray guns, brushes, rollers and sponges.
  • Kept unnecessary traffic away from work zones.
  • Trained crew members how to perform high-quality work with safety and efficiency in mind.
  • Maintained trucks, safety kits, test equipment and supplies for tracking purposes.
American Alarm & Security Systems Inc. | Phoenix, AZSales Representative08/2008 - 06/2009
  • Generated 60+ leads per month and worked to convert customers with 62% success rate.
  • Monitored customer order process and addressed customer issues.
  • Generated average of $44,000 in sales while securing 90% goal attainment performance ratio.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell security equipment and monitoring services to new and existing clients.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
Education, Training And Certificates
Stuart Dean University | Ohio City, OHApplicator of High Performance Coating Certificate in High Performace Coating09/2015
OSHA-30 | OnlineSuccessful Completion of OSHA-30 in General Industry 06/2019
  • Completed coursework in General Industry to prevent Job Hazards with more extensive knowlage for safety, first aid, fire safety program, electrical, scaffolding, construction jobsite, lockout tagout ext.
OSHA-10 | OnlineSuccesful Completion of OSHA-10 in General Industry 2014
  • Completed coursework in General Industry to prevent Job Hazards in the workplace.
Covid-19 Awarness | OnlineCertificate of Completion in Covid-1905/2020
  • Completed coursework in Covid-19 to learn how to identify and help prevent the spread of coronavirus in the work place.
H&E Equipment | Phoenix, AZArial Lift, Booms Lift And Forklift Licence Certificate. in Arial Lift06/2016
  • Completed successful training safety coarse in operating, booms, scissor lift, and forklifts.
Excelsior High School | Victorville, CAHigh School Diploma06/2003
  • Graduated high school with a 3.9 GPA. Was a member of the football team.
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Resume Overview

Companies Worked For:

  • Stuart Dean Company Inc.
  • American Alarm & Security Systems Inc.

School Attended

  • Stuart Dean University
  • OSHA-30
  • OSHA-10
  • Covid-19 Awarness
  • H&E Equipment
  • Excelsior High School

Job Titles Held:

  • Operations Manager
  • Supervisor
  • General Foreman
  • Sales Representative

Degrees

  • Applicator of High Performance Coating Certificate in High Performace Coating
    Successful Completion of OSHA-30 in General Industry
    Succesful Completion of OSHA-10 in General Industry
    Certificate of Completion in Covid-19
    Arial Lift, Booms Lift And Forklift Licence Certificate. in Arial Lift
    High School Diploma

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