Operations Manager Resume Example Service Masters

OPERATIONS MANAGER

Professional Summary

Organize and drive operations, and effectively develop and enact company policies to increase organizational operation efficiency. Retain strong leadership and interpersonal skills. Advance strategic plans and sales objectives set forth by management. Develop policies to keep organization's budget low including operations, maintenance and labor costs.

Work History

Service Masters - Operations ManagerNorth Carolina, NC03/2015 - 04/2020

Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Implemented policies and standard operating procedures for continuous improvement.
Evaluated upcoming program plans to forecast expected resource needs.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.

Red Lobster Hospitality LLC - Master Grill OperatorMechanicsville, VA01/2018 - 03/2020

Planned and delegated all facets of ingredient preparation.
Monitored line efficiency and implemented improvements for increased productivity.
Provided support to crew members through all facets of food preparation and delivery.
Distributed food to team members with efficiency in high-volume environment.
Cleaned and maintained kitchen equipment regularly.
Grilled meats and seafood to customer specifications.
Prepared average of 50 orders each shift.
Oversaw care and maintenance of kitchen equipment.
Prepared food items such as meats, poultry and fish for frying purposes.
Handled portion control activities according to specified instructions provided by chef.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Serve - CounselorManassas, VA03/2016 - 02/2018

Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
Ran individual therapy and family therapy sessions for children ages 6 to 17.
Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
Worked with prescribing professionals to get patients necessary medications.
Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
Applied array of different methodologies to assist patients with therapy.
Involved clients' family members in planning social service programs.
Observed and monitored client behavior and responses to treatment.
Developed and ran programs to increase awareness of causes and effects of drug and alcohol abuse.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Documented psychiatric services and responses to treatment in patient case files.
Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Aided parents in arranging medication evaluations and psychological testing.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Presented case history material to review and discussion with other staff members.
Connected clients with community service and resource agencies.
Developed service plans in effort to maintain intact families and improve family functioning.

Food Lions - Clerk ProcessorMechanicsville, VA09/2010 - 06/2015

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Managed multiple projects simultaneously using organizational and analytical skills.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Kept reception area clean and neat to give visitors positive first impression.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Skills

Risk analysis and management
Project development and life cycle
Management information systems
Work flow planning

Solutions Development
Policies and Procedures Implementation
Contract Review and Recommendations
Team Leadership

Education

06/1997William Fleming High SchoolRoanoke, VAHigh School Diploma

Monroe Business InsRoanoke, VANo Degree: Family And Consumer Sciences Communication

Resume Overview

Companies Worked For:

Service Masters
Red Lobster Hospitality LLC
Serve
Food Lions

School Attended

William Fleming High School
Monroe Business Ins

Job Titles Held:

Operations Manager
Master Grill Operator
Counselor
Clerk Processor

Degrees

High School Diploma
No Degree : Family And Consumer Sciences Communication

Operations Manager Resume Example

Resume Score: 80%

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