(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Focused and driven operation and sales manager with infinite skill in customer relations and satisfaction through sales excellence and professionalism. Adept at communicating with efficiency and punctual methods for customers and business creating opportunity for brand growth. Prideful in achieving sales goals and customer retention to better the brand image and create growth for company and team. A phenomenal track record with communicative services to create best image of myself and brand. Structural in means of creating a career of utmost professionalism and to serve validity in what core values a company pertains to. Management of associates and business criteria and ethics assist in teamwork skills and the betterment of a company and its employees. Very ambitions and looking to create a career using my skills to create the best experience a customer can have while using brand standards affectively hand in hand with personal communication skills and technique. Very strong belief that being professional, knowledgeable in product, and a man of the people paved the way for success of a business and its look from a consumer point of view. Wants to achieve a customer base with retention to insure company growth over longevity of career.

  • Policies and procedures implementation
  • Multi-unit operations management
  • Performance reporting
  • Staff training and development
  • Sales presentations
  • Client relationships
  • Organizational Management
  • Analytical
  • Troubleshooting and problem solving
  • Workforce Management
  • Customer relationship management
  • Delegation
  • Technology
  • Revenue generation
  • Goal attainment
  • Dedicated
  • Team Building/Leadership
  • Retail operations management
  • Efficiency
  • Professionalism
  • Tact
  • Brand presentation and experience
  • Client issue management
  • Vocabulary, Grammatically, verbally superior
  • Driven
  • Punctual
  • Team player
  • Brand loyal
Education and Training
Dennis-Yarmouth Regional High School South Yarmouth, MA Expected in 09/2015 High School Diploma : - GPA :
Framingham State University Framingham, MA Expected in : Economics - GPA :
Cape Cod Community College West Barnstable, MA Expected in : Business - GPA :
O'reilly Auto Parts - Operations Manager
Redding, CA, 07/2017 - Current
  • Began at Sales Associate upon higher. Promoted to Sales Supervisor a few months in. Position was removed from the brand. Month after was promoted to sales manager.
  • As sales manager of a location which is tiered at 550,000 to 750,000. I made personal goal first year around 140% and $240,000 in sales. Second year increased the business volume, hitting store goal and increasing my sales by 40,000. The top performing sales in store and leading the store to 106% to goal for the year. 2020 created a new opportunity for new role as operations manager for both stores inside of the mall. Managed both locations, staff, and goals were made for the year in both locations. Last two years with the company personal sales gauged around $719,000 ranging around almost half of stores sales in total.
  • Functionality of position involves modeling the way for all associates and colleagues of sales excellence and customer satisfaction. Using a strong use of tact to fully assist each customer with specific needs and unique experiences.
  • Scheduling, payroll, business maintenance performed everyday in a on time manner. Calculating and managing goals for colleagues to improve business with accountability and efficiency.
  • Business calls and regional meetings attended to improve the business as a whole and bring back expertise for the team. General tasks with associates attendance/schedule switching always managed properly. Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Well rounded in dealing with unfortunate discussions and teachings with associates to deal with performance or other situations. Took control of new metrics and focuses and executed promptly for store numbers and associates to follow along.
  • High skill in verbal communication, tact, and professionalism used throughout career. A very strong belief in professionalism, kindness, acuity and understanding of customer needs and satisfaction used throughout work and life to instate best opportunity for success. Attendance and performance always maintained with proper execution to guide team the same way.
Cvs Health - Sales Associate
Old Saybrook, CT, 01/2016 - 07/2017
  • General Sales associate at Pacsun. Helped with customers selections/recommendations. Organization and tidiness of store well kept and maintained. Shipment processing in timely fashion. Floor sets done timely and neatly within required time. Helped with customers for ringing and general sales effectively. Created and put forth Pacsun culture to create a great shopping experience for customers and creating opportunities for sales.
Hogan Lovells - Associate
Milan, TN, 01/2014 - 01/2016
  • General work upfront to outback throughout the bowling alley. Upfront dealt with assisting customers to getting on lanes in an organized and quick fashion. This could be general public or teams during league time. Along with the lane arrangement, ringing and helping with people was always in action.
  • Bar tending and assisting with food and beverages. Arcade assistance as needed. Maintenance of lanes, outback machinery as needed as well. Inventory counts managed for arcade winnings.
  • Versatility of position gave good opportunity of dealing with many situations and pressure during very busy days. Problem solving, leadership and efficiency was crucial for business and customer satisfaction to achieve best satisfaction of the business and its customers.
Five Star Quality Care, Inc. - Cook
Sacramento, CA, 01/2013 - 10/2013
  • Very busy location during rush hours of lunch and dinner. A lot of under pressure fast past work.
  • Cooked food and prepared sandwiches for customers. Helped to properly manage busy times and fulfill orders quickly and promptly.
  • Prepped in mornings and managed inventory as well.

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Resume Overview

School Attended

  • Dennis-Yarmouth Regional High School
  • Framingham State University
  • Cape Cod Community College

Job Titles Held:

  • Operations Manager
  • Sales Associate
  • Associate
  • Cook


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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