Reliable Operations Manager with over 15 years of experience in bookkeeping, payroll and project management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and employee relations. Resourceful and methodical self-starter.
Talented in bridging gaps between employees and management to achieve objectives. Skilled at partnering with department managers to build employee centric cultures promoting positive morale.
Skills
Supply Chain Management
Budgeting and forecasting
Policies and Procedures Implementation
Contract Review and Recommendations
Relationship Development
Expense reports
Recruitment
Benefits and Compensation Management
Training and Development
Conflict Resolution
MS Office
SAGE/MAS, Quickbooks
Paychex, ADP
Humanity
Work History
Operations Manager, 07/2013 to Current Raising Canes Chicken – Fulshear, TX,
Successfully outlined, evaluated, and implemented companywide Work from Home program in 2015 setting procedures and guidelines for the program and what employee success looks like.
Analyzed needs, developed an outline for a new system then worked with in house programmers to create an internal HRIS to manage PTO time, new hire information, and internal company announcements
Took charge of renovation project creating and designing a new call center as well as redesigning existing space for new offices and common areas. Interviewed contractors and negotiated pricing.
Worked with vendor management to create marketing campaigns bringing in over $30,000 in MDF funds
Created and implemented departmental budgets, control expenses and approve employee charges
Researched payroll errors and processed payments for various employee deductions, annuity contributions and retirement plan withholdings.
Researched new HRIS companies resulting in a savings of over $10,000 year once transition is complete
Oversaw companywide PTO and extended leave
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll including any salary adjustments.
Transitioned plans from Charles Schwab to Fidelity for 401k slashing administrative costs by over 30%.
Implemented employer funded life insurance program switching companies saving $2,800 annually.
Recognized and tapped talented staff to fill key positions and maximize productivity.
CUSTOMER SERVICE MANAGER , 06/2007 to 07/2013 Championx Corp. – Big Spring, TX,
Lead a call center team of 8 customer service reps and 4 sales team members eventually incorporating order management, returns and the warehouse to oversee a staff of 22 people
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Partnered with warehouse manager to find a new 3PL, creating extensive questionnaire and interviewing warehouses to find the ones which best suited our needs.
Reviewed financial reports each day and investigated variances to keep records accurate. Reconciled monthly banking statements,
Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
Managed accounts payable and receivable operations, processed and signed checks.
Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
Coordinated, processed, and shipping of stateside and international orders, negotiated freight and shipping costs with carriers saving 15%.
Traveled to manufacturing plants to discuss pricing and production, managed inventory of all artificial turf.
Organized and arranged all travel for president and new franchisees
Operations Administrator, 06/2000 to 05/2006 3M Companies – Irvine, CA,
Managed day-to-day operations of two tri-state multi-million-dollar sales agencies.
Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise.
Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
Organized budget documentation and tracked expenses to maintain tight business controls for all sales staff.
Generated and submitted AP Reports based upon accounts receivable schedules and terms.
Reconciling monthly statements and related transactions.
Prepared invoices and posted customer payments by recording cash, checks and credit card transactions.
Managed Human Resources including advertising positions and recruitment of new hires, scheduling training and recertification's, new employee information packages, insurance enrollment and renewals and managing PTO time.
Arrange business travel for owners and sales staff as well as coordinating annual company vacations for up to 50 people. Coordinating yearly holiday events.
Education
Associates : Business Management, Expected in Ocean County College - Toms River, NJ GPA:
Certificate in H.R. Management: Human Resources Management, Expected in Villanova University - Online Program, GPA:
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