Dedicated professional devoted to providing excellent customer service. Motivated by problem solving and managing multiple tasks. Results oriented and specialize in customer retention. Takes pride in punctuality and ability to handle confidential information. Extensive Microsoft Office experience.
Experience
01/2015 to Current
Operations ManagerArieMichelleCo － Allen, TX
Manage daily operations for handmade home decor company
Communicate professionally with customers verbally and in writing
Provide excellent customer service and exercise sound problem-solving ability
Maintain accuracy by listening and paying attention to detail
Prioritize and handle multiple tasks
Handle all data entry processes and managed all spreadsheets and database
08/2011 to 11/2015
Career CounselorLittle Rock Job Corps Center － Little Rock, AR
Advised students on degree and trade certification attainment using a customer service approach
Built rapport with each student on caseload
Provided career preparation and independent living skills guidance
Facilitated focus groups designed to empower students
Assisted students with obtaining community resources
Worked in a team environment to meet company performance measures
02/2009 to 06/2009
NASDA Call Center Office EnumeratorUSDA National Agricultural Statistics Services － Little Rock, AR
Managed large volume of outbound and inbound calls
Followed communication script
Collected customer information
Entered data into center data base
Made follow-up calls as needed
Exceeded required call quotas routinely
01/2009 to 07/2010
Network DirectorInterfaith Hospitality Network － Little Rock, AR
Managed daily operations and service provision to homeless families
Maintained budgets and submitted reports to Board
Performed grant writing and management responsibilities
Supervised transitional housing program
Assisted clients with obtaining resources including health/dental insurance, disability services, food stamps
Conducted fundraising activities and data management
Supervised professional and support staff
02/2007 to 09/2008
Program ManagerWomen & Children First － Little Rock, AR
Managed domestic violence advocacy and housing programs
Prepared financial and statistical reports for Director and Board
Conducted fundraising activities including grant writing and management
Coordinated education and employment preparation activities
Provided crisis counseling and answered crisis line
Assisted clients with obtaining resources including health/dental insurance, disability services, food stamps
Researched and resolved client complaints
Supervised professional staff and volunteers
09/2005 to 06/2007
Quality Assurance ReviewerFocused Management Solutions － Little Rock, AR
Assisted QA Manager in department operations
Reviewed case managers work for accuracy and compliance
Prepared audit findings reports with recommended corrective actions plans
Provided technical assistance to management and staff
Worked as a team member to meet company goals and performance measures
Functioned as lead QA Reviewer
03/2004 to 03/2005
Assistant DirectorChildren International, University of Arkansas － Little Rock, AR
Assisted Director in program operations
Provided services to 2,000 low-income youth and their families
Prepared financial and statistical reports and organized annual events
Conducted grant writing and monitoring
Trained school principals, teachers and staff on program requirements
Worked as a team member to meet identified program objectives
Supervised professional and support staff
04/1992 to 04/2004
Compliance SpecialistRegions Corporation － Little Rock, AR
Assisted
Compliance Manager in office operations
Assisted
in compliance reviews of individual banks
Prepared and
monitored budgets
Negotiated
contracts and developed improvement plans
Provided
compliance technical assistance to internal and external customers
Disseminated
federal interpretation to users for new and revised laws
Developed,
revised, edited compliance manuals, training materials and compliance tools
Coordinated
training sessions and meetings
Supervised
interns
07/1998 to 09/2002
Weekend Shelter ManagerWomen and Children First － Little Rock, ar
Managed
residential shelter
Provided crisis intervention to clients and crisis line callers
Processed resident intakes
Resolved client complaints
Provided clients transitional housing guidance
Networked with support agencies to educate and provide client resources
Recruited and trained volunteers
Participated in fundraising activities
Supervised residents, staff and community
service workers
Skills
Pleasant Telephone Voice • Maintain a Calming Presence • Multi-task in a Fast Paced Environment • Exercise Patience & Empathy • Data Entry Skills • Attention to Detail • Listening Skills & Ability to Interpret Customer Needs • Ability to Handle Difficult Situations • Exercise Persistence but Know When to Seek Assistance • Goal Focused • Excellent in Time Management • Experience Handling Confidential Information
Education
2014
Master of Arts: Professional and Technical WritingUniversity of Arkansas at Little Rock － Little Rock, AR, United States
2003
Bachelor of Arts: Professional and Technical WritingUniversity of Arkansas at Little Rock － Little Rock, AR, United States
Certifications
American Humanics Nonprofit Management: Certified Nonprofit Professional
University of Arkansas at Little Rock - Little Rock, AR
