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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary
Dedicated professional devoted to providing excellent customer service. Motivated by problem solving and managing multiple tasks. Results oriented and specialize in customer retention. Takes pride in punctuality and ability to handle confidential information.  Extensive Microsoft Office experience.
Experience
01/2015 to Current
Operations ManagerArieMichelleCo － Allen, TX
  • Manage daily operations for handmade home decor company
  • Communicate professionally with customers verbally and in writing
  • Provide excellent customer service and exercise sound problem-solving ability
  • Maintain accuracy by listening and paying attention to detail
  • Prioritize and handle multiple tasks
  • Handle all data entry processes and managed all spreadsheets and database
08/2011 to 11/2015
Career CounselorLittle Rock Job Corps Center － Little Rock, AR
  • Advised students on degree and trade certification attainment using a customer service approach
  • Built rapport with each student on caseload 
  • Provided career preparation and independent living skills guidance
  • Facilitated focus groups designed to empower students
  • Assisted students with obtaining community resources
  • Worked in a team environment to meet company performance measures 
02/2009 to 06/2009
NASDA Call Center Office EnumeratorUSDA National Agricultural Statistics Services － Little Rock, AR
  • Managed large volume of outbound and inbound calls
  • Followed communication script
  • Collected customer information
  • Entered data into center data base
  • Made follow-up calls as needed
  • Exceeded required call quotas routinely
01/2009 to 07/2010
Network DirectorInterfaith Hospitality Network － Little Rock, AR
  • Managed daily operations and service provision to homeless families
  • Maintained budgets and submitted reports to Board
  • Performed grant writing and management responsibilities
  • Supervised transitional housing program
  • Assisted clients with obtaining resources including health/dental insurance, disability services, food stamps
  • Conducted fundraising activities and data management
  • Supervised professional and support staff
02/2007 to 09/2008
Program ManagerWomen & Children First － Little Rock, AR
  • Managed domestic violence advocacy and housing programs
  • Prepared financial and statistical reports for Director and Board
  • Conducted fundraising activities including grant writing and management
  • Coordinated education and employment preparation activities
  • Provided crisis counseling and answered crisis line
  • Assisted clients with obtaining resources including health/dental insurance, disability services, food stamps
  • Researched and resolved client complaints
  • Supervised professional staff and volunteers 
09/2005 to 06/2007
Quality Assurance ReviewerFocused Management Solutions － Little Rock, AR
  • Assisted QA Manager in department operations
  • Reviewed case managers work for accuracy and compliance
  • Prepared audit findings reports with recommended corrective actions plans
  • Provided technical assistance to management and staff
  • Worked as a team member to meet company goals and performance measures
  • Functioned as lead QA Reviewer
03/2004 to 03/2005
Assistant DirectorChildren International, University of Arkansas － Little Rock, AR
  • Assisted Director in program operations 
  • Provided services to 2,000 low-income youth and their families
  • Prepared financial and statistical reports and organized annual events
  • Conducted grant writing and monitoring
  • Trained school principals, teachers and staff on program requirements
  • Worked as a team member to meet identified program objectives
  • Supervised professional and support staff
04/1992 to 04/2004
Compliance SpecialistRegions Corporation － Little Rock, AR
  • Assisted Compliance Manager in office operations
  • Assisted in compliance reviews of individual banks
  • Prepared and monitored budgets
  • Negotiated contracts and developed improvement plans
  • Provided compliance technical assistance to internal and external customers
  • Disseminated federal interpretation to users for new and revised laws
  • Developed, revised, edited compliance manuals, training materials and compliance tools
  • Coordinated training sessions and meetings
  • Supervised interns
07/1998 to 09/2002
Weekend Shelter ManagerWomen and Children First － Little Rock, ar
  • Managed residential shelter
  • Provided crisis intervention to clients and crisis line callers
  • Processed resident intakes
  • Resolved client complaints
  • Provided clients transitional housing guidance
  • Networked with support agencies to educate and provide client resources
  • Recruited and trained volunteers
  • Participated in fundraising activities
  • Supervised residents, staff and community service workers 
Skills
Pleasant Telephone Voice • Maintain a Calming Presence • Multi-task in a Fast Paced Environment • Exercise Patience & Empathy •  Data Entry Skills • Attention to Detail •  Listening Skills & Ability to Interpret Customer Needs • Ability to Handle Difficult Situations • Exercise Persistence but Know When to Seek Assistance •  Goal Focused •  Excellent in Time Management • Experience Handling Confidential Information
Education
2014
Master of Arts: Professional and Technical WritingUniversity of Arkansas at Little Rock － Little Rock, AR, United States
2003
Bachelor of Arts: Professional and Technical WritingUniversity of Arkansas at Little Rock － Little Rock, AR, United States
Certifications
American Humanics Nonprofit Management: Certified Nonprofit Professional
University of Arkansas at Little Rock - Little Rock, AR
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Resume Overview

Companies Worked For:

  • ArieMichelleCo
  • Little Rock Job Corps Center
  • USDA National Agricultural Statistics Services
  • Interfaith Hospitality Network
  • Women & Children First
  • Focused Management Solutions
  • Children International, University of Arkansas
  • Regions Corporation
  • Women and Children First

School Attended

  • University of Arkansas at Little Rock

Job Titles Held:

  • Operations Manager
  • Career Counselor
  • NASDA Call Center Office Enumerator
  • Network Director
  • Program Manager
  • Quality Assurance Reviewer
  • Assistant Director
  • Compliance Specialist
  • Weekend Shelter Manager

Degrees

  • Master of Arts : Professional and Technical Writing
    Bachelor of Arts : Professional and Technical Writing

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