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operations manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-571237227/
Professional Summary

Inspirational Leader and highly motivated professional, experienced in operations management with excellent skillset to complete the hardest tasks, utilizing lean manufacturing techniques and principals that created multiple world class workplaces and managed to increase safety, productivity and efficiency without adding to the headcount and overall budget. Highly experienced in wire manufacturing, biopharma manufacturing, chemical operations, GMP, warehousing, and production management.

Skills
  • Skills and Core Competencies
  • Strategic thinking,
  • Managing and planning for change,
  • Flexibility, Customer orientation,
  • Honesty and integrity
  • Lean Manufacturing SSGB,
  • Project management PMP,
  • ISO 9001,13485, 45001 Professional,
  • Certified internal auditor,
  • Inventory management,
  • Continuous improvement,
  • Delegation,
  • Microsoft Office,
  • Budgeting,
  • ERP implementation,
  • Planning and Implementation
  • Corporate Partnerships
  • Administrative Management
  • Logistics Oversight
  • Operation Monitoring
  • Sales Promotion
  • Financial Statement Review
  • Mathematical Calculation and Reasoning
  • Policy Development and Enforcement
  • Stakeholder Relations
  • Performance Monitoring and Evaluation
  • Sales Tracking
  • Customer Service
  • Maintaining Compliance
  • Program Optimization
  • Inventory Management
  • Labor Relations
  • Onboarding and Orientation
  • Management Training
  • Team Leadership
  • Budget Development and Management
  • Staff Management
  • Human Resources Oversight
  • Finance and Accounting Oversight
  • Staff Training
  • Problem Anticipation and Resolution
  • Business Leadership
  • Logistics
  • 5S Principles
  • Waste Management and Reduction
  • Environmental Impact Management
  • Inspirational Leadership
  • Budgeting and Forecasting
  • Capital Expenditures Oversight
  • P&L Responsibility
Work History
10/2018 to Current Operations Manager Flex | Coopersville, MI,
  • Managed and led manufacturing, warehouse, engineering, facility and planning teams
  • Delivered growth of the business for more than 350% from 2018
  • Increased revenue from $800K/month to $3M/month now
  • Introduced lean manufacturing techniques and other process improvements to drive 120% efficiency in the process without increasing the overall headcount
  • Identified root causes and implements appropriate corrective and preventative actions resulting in 95% customer satisfaction
  • Completed more than 50 on-spot continuous projects that increased the safety, quality and productivity of the clean room and the manufacturing process
  • Implemented single piece flow to multiple lines and streamlined and increased the output and resulted in over $5M in savings
  • Completed multi day Kaizen events for productivity and efficiency up to date resulting in over $3M in savings per year
  • Implemented, Critical to safety, FMEA risk assessment, PPE assessments, quality and reliability programs resulting in lowering of the incident rate for 100%
  • Instituted on time delivery process utilizing A3 problem solving method resulting in 89% OTD
  • Led team for investigations, troubleshooting processes, and address technical problems and unwanted issues lowering customer complaints for 50%
  • Developed preventive maintenance plans, ensuring the reliability of equipment and minimum downtime resulting in reduction of production stops for 80%
  • Led effort of assigned staff and management to accomplish business objectives, daily schedule completion, training, and professional development plans; inclusive of associate hiring, training, directing, developing, and disciplining
  • Maintained and executed policies, processes, and procedures to meet the requirements of regulatory and compliance standards, safety standards, GMP policies, product requirements, customer requirements, and business requirements resulting in zero findings or observation audits
  • Delivered world class customer experience by listening and providing world class customer service
  • Integrated New ERP system resulting in reduction of overall discrepancies
  • Led multi-site and cross functional team to develop multi-year plan for US sites harmonization, problem solving and implementation of corporate policies utilizing my PMP certification knoledge
  • Established, Developed, and managed appropriate systems to allow for effective and efficient production operations that meet or exceed operational requirements for quality, procedural adherence, schedule adherence, work completion, lead times, budget/work standards, and optimal workflow
  • Held S&OP and global sales, operation reviews and management reviews
  • Prepared departmental budgets, profit and loss review, capital expense and other projects
  • Build business cases, cost models and financial justifications for process improvements and projects
02/2015 to 10/2018 Production and Warehouse manager Huhtamaki Us | Sacramento, CA,
  • Managed the preparation for shipments of spools and crates to be delivered to the customer
  • Supported deliveries and pickups with the trucks company vendors
  • Instituted scanning system for raw materials recovering $250k in unaccounted inventory ready to sell
  • Led team to prepare paperwork including SED's, pro-forma invoices and delivery notes
  • Revised document processing process and saved 50% of time needed for preparation
  • Drove Inventory management efforts
  • Implemented Forklift safety system that resulted in reduction of 100% of incident rate
  • Developed a strategy for ground, air and sea shipments and cost savings resulting in $2M in yearly savings
  • Improved Chemical waste and chemical raw material management resulting in safer operation
  • Supported the production needs for spools and packaging materials reducing the cost for 50%
  • Improved the S&R process minimizing process wastes and maximizing throughput resulting in $300k
  • Delivered processes and created SOP and MSI’s
  • Supported production planners to determine accurate and timely shipments with 95% OTD
  • Managed cycle counts and transactions in SAP
  • Improved the packaging materials for the final product to be safer and more reliable, but less expensive
  • 10 successfully accomplished continuous improvement projects
09/2011 to 02/2015 Production Supervisor Oxford Instruments | City, STATE,
  • Managed employees in extremely safe manner giving support, training, coaching and disciplinary
  • Measures
  • Delivered 20+ successfully accomplished continuous improvement projects
  • Conducted interviews for hiring new employees using targeted selection tools
  • Owner of the manufacturing display boards and more than ten 5S workstations
  • Led Supervision for 20+ shop floor employees
  • Completed Payroll and benefits management
  • Conduct employee trainings on a regular basis
  • Part of an annual OSHAS and ISO external audits teams
  • Conducted process, safety, SMS and QMS audits
  • Conducted daily report meetings and weekly reports writing
  • Lead Teamwork with other shifts supervisors and team leaders
Education
Expected in to to Mechanical engineer - Bachelor of Science | St. Clement of Ohrid University, Bitola, GPA:
Certifications
  • PMP - Project Management Professional
  • SSGB - Six Sigma Green belt

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Resume Overview

School Attended

  • St. Clement of Ohrid University

Job Titles Held:

  • Operations Manager
  • Production and Warehouse manager
  • Production Supervisor

Degrees

  • Mechanical engineer - Bachelor of Science

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