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operations manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Focused Operations Manager bringing 20 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business to build rapport and drive retention. Highly adept in planning, coordinating and executing successful production strategies. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Strong collaborator, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers, employees and profitability for company. I'm driven, dedicated, and hardworking leader with a history of streamlining operations and increasing efficiency. Safety Above ALL.

Highlights
  • Safety-orient and OSHA Laws
  • Specialist HAZ-MAT regulations.
  • Staff training
  • Supervision and training
  • HR - hiring and termination
  • Fluent in Spanish
  • Multi-tasker
  • Self-initiative
  • KRONOS timekeeping
  • OSD - over, short and damage and claims
  • Customer relations
  • Workforce training
  • Incidents management
  • Planned equipment constraints
  • Policies and procedures implementation
  • Cost reduction and containment
  • Troubleshooting and problem solving
  • Organizational Management
  • Workers Compensation
  • Leave of Absences
  • People Net E-logs
  • QDM
  • Accops
  • Microsoft, word, excel, and power point
Accomplishments

Maintaining a perfect attendance record for 15 years and still going.

Business Risk Review Audit scored Exceptional rating 2019

Business Risk Review Audit scored Exceptional rating 2018

Snapshot Audit FY17 90%

Snapshot Audit FY15 92%

Stockton Service Center - Center of the Year - 2 years

Safety awards reduction in injuries and accidents

Employee Survey in recognition of outstanding leadership as reflected by the employee surveys FY16,FY17, FY18, FY19

Awards for BEST Service on-time shipments 99%, P&D performance, dock performance, Load average, direct loading,

World Class Customer Satisfaction FY06

Team Member survey results year over year 92.5% or better.

Bravo Zulu Awards

EZTDW Awards

Outstanding Achievement Award.

Promoter for the TDC -Fresno has sent 4 drivers to the TDC National Completions

Experience
02/2003 to Current Operations Manager Savatree | Brownsburg, IN,

I am responsible for 145 hourly employees and 6 operations supervisor.

Lead, educate and develop company employees - train supervisors and managers.

Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free

Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight

Monitor dock to ensure proper loading techniques

Evaluate and reconfigure route structures and bids based on local tendencies and characteristics

Conduct daily pre-shifts and safety meetings and facilitate quality groups.

Monitor and analyze all opportunities to cut costs and improve efficiencies

Assist customers with rate quotes, claim information and setting appointments

Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.

Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure

Communicate with Account Manager(s) to ensure customers’ and company’s needs are met

Identify freight moving at incorrect weight and classification

Ensure all OS&D is identified and processed properly

Monitor actual performance data and gather information for reporting

Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required

02/1998 to 02/2003 Operation Supervisor Cvs Health | Poulsbo, WA,



I started as dockworker, mentor, and then within four years promoted to Operation Supervisor.

Lead, educate and develop company employees

Supervise and direct employee work and monitor employee performance, including administration of discipline as appropriate. Be accessible to all areas of the dock and inside trailers; trailers may be at the dock or in the yard.

Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free

Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight

Develop plan for distributing break loads to achieve cut time goals

Monitor service freight and ensure cut time compliance

Monitor and analyze all opportunities to cut costs and improve efficiencies

Assist customers with rate quotes, claim information and setting appointments

Monitor actual performance data and gather information for reporting

Communicate with Account Manager(s) to ensure customers’ and company’s needs are met

Identify freight moving at incorrect weight and classification

Ensure all OS&D is identified and processed properly

Conduct pre-shift meetings and provide education to employees as necessary

Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.

Implement company policy

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required

Then on Feburary 2003 I was promoted to Operation Manager and re-located to Fresno, CA.

08/1993 to 02/1998 Lead Dock Worker Forward Air Solutions | Wayland, MI,

Started as a dock worker unloading and loading trailers; Less than a year as a dock worker got promoted to hostler. After one year of hostling, got promoted to dock mentor and lead worker. I was responsible for load average, sealing on-time, and load quality.

Also responsible training new hires and lead dockworkers.

Education
Expected in 1992 to to High School Diploma | General Education CKMcClatchy , Sacramento, CA GPA:
Expected in to to | Criminal Justice Sacramento City College, Sacramento, CA GPA:

One did one year of college.

Affiliations
  • President Guadalupano Society at St. Mary's 2012
  • Vice-president Guadalupano Society at St. Mary's 2009-2011
  • Member of the Guadalupano Society at St. Mary's 2005-current
  • FedEx Cares 2013 - current
  • LEAF green program 2010-current
  • Member of the Living PSP Culture Champion and TEAM

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Resume Overview

School Attended

  • CKMcClatchy
  • Sacramento City College

Job Titles Held:

  • Operations Manager
  • Operation Supervisor
  • Lead Dock Worker

Degrees

  • High School Diploma

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