operations manager resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Seasoned Manager and medical assistant with 8 years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Skills
Solutions Development
Team Leadership
Logistics Management
Natural leader
Customer relations specialist
Report generation
Business operations
Policies and Procedures Implementation
Relationship Development
Superb time management skills
Staff Management
Operations management
Business administration
Employee relations and conflict resolution
Work History
Operations Manager, 08/2019 - Current Sherwin-Williams – Douglas, GA,
Evaluated upcoming program plans to forecast expected resource needs.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives-member management team with related direct reports.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Implemented policies and standard operating procedures for continuous improvement.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
Spearheaded department training for appraisals of new components.
Developed and maintained relationships with Hot Springs customers and suppliers through continual communication.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Maintained constructive client and vendor relationships.
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Documented safety action plans, quality initiatives, and team performance.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Medical Assistant, 08/2018 - 03/2020 Elmhurst Memorial Healthcare – Naperville, IL,
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Maintained detailed records of test results by entering data and patient information into computer.
Obtained client medical history, including medication information, symptoms and allergies.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained all prescribed laboratory testing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Offered age-appropriate patient care before, during and after exams.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Scheduled and accompanied clients to medical appointments.
Measured patient spirometry.
Called and faxed pharmacies to submit prescriptions and refills.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Collected histories, vitals and current complaints via patient interviews.
Prepared and administered medications to alleviate patient symptoms.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Prepared initial patient charts for admission.
Collected and documented patient medical information such as blood pressure and weight.
Measured patient pulse oximetry.
Ambulated, turned and positioned patients.
Taught patients about medications, procedures and care plan instructions.
Welcomed patients and inquired about wellbeing since last treatment.
Escorted patients to examination rooms.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Compiled necessary documents for surgical billing packages.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Marketing Manager & Spa Manager, 03/2007 - 08/2019 Elmhurst Memorial Healthcare – Elmhurst, IL,
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Leveraged industry trends and competitive analysis to improve customer relationship building.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Developed innovative and targeted collateral to support overall branding objectives.
Helped incorporate product changes to drive customer engagement and firm profits.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Mentored local personnel on best practices and protocols to maximize productivity.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Medical Assistant, 05/2017 - 08/2018 Durango Dermatology – City, STATE,
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Maintained detailed records of test results by entering data and patient information into computer.
Obtained client medical history, including medication information, symptoms and allergies.
Completed clinical procedures and gathered patient data for interpretation by physician.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Offered age-appropriate patient care before, during and after exams.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Scheduled and accompanied clients to medical appointments.
Called and faxed pharmacies to submit prescriptions and refills.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Taught patients about medications, procedures and care plan instructions.
Welcomed patients and inquired about wellbeing since last treatment.
Made appointments in IDX.
Assisted physicians in follow-through of care.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Education
Bachelors of Science : Health And Wellness , Expected in 03/2011 - Kaplan University - Davenport, IA GPA: Status -
Certificate of Massage Therapy : Massage Therapy, Expected in 04/2005 - Blue Cliff College - Gulfport, MS, GPA: Status -
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