operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Results-oriented business leader with more than 12 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

  • Administrative Management
  • Department Oversight
  • Program Optimization
  • Budget Control
  • Employee Motivation
  • Staff Scheduling
  • Team Leadership
  • Policy Development and Enforcement
  • Customer Service Management
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Performance Assessment
  • Decision Making
  • Mathematical Calculation and Reasoning
  • Problem Anticipation and Resolution
  • Business Leadership
  • Training Management
  • Originality and Creativity
  • Focus and Follow-Through
  • Human Resources Oversight
  • Goal Setting
  • Assignment Delegation
  • Customer Relations
  • Data Analysis
  • Deadline Management
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management
  • Word Processing
  • Desktops, Laptops and Mobile Devices
  • Money Handling
  • Business Forecasting
  • Multitasking and Prioritization
  • Database Maintenance
Work History
Operations Manager, 05/2012 to Current
Sherwin-WilliamsEast Falmouth, MA,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Department Manager, 02/2009 to 04/2012
Ingredion Inc,Chicago, IL,
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Communicated with managers of other departments to maintain transparency.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Approved regular payroll submissions for employees.
  • Analyzed and interpreted store trends to facilitate planning.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Support Manager / Zone Manager, 03/1999 to 01/2012
WalmartCity, STATE,
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.

  • Monitored employee and customer interactions to assess quality of service.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Developed and administered project budgets.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
No Degree: Primary Education, Expected in to Northwest Mississippi Community College - Senatobia, MS
High School Diploma: , Expected in 05/1997 to Hernando High School - Hernando, MS

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Resume Overview

School Attended

  • Northwest Mississippi Community College
  • Hernando High School

Job Titles Held:

  • Operations Manager
  • Department Manager
  • Support Manager / Zone Manager


  • No Degree
  • High School Diploma

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