operations manager resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Advanced Operations Manager offering over 9 years of retail experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

  • Team Leadership
  • Goal Setting
  • Assignment Delegation
  • Focus and Follow-Through
  • Training Management
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Recruitment and Hiring
  • Staff Scheduling
  • Decision Making
  • Payroll Administration and Timekeeping
  • Content Workflow
  • Multitasking and Prioritization
  • Desktops, Laptops and Mobile Devices
  • Process Development and Streamlining
The University of Texas At Brownsville And Texas Southmost College Brownsville, TX Expected in : medical science - GPA :
Homer Hanna High School , Expected in 08/2012 High School Diploma : - GPA :
Work History
Sherwin-Williams - Operations Manager
East Aurora, NY, 08/2020 - Current

Administrative Assistant Keyholder (March 2019- December 2019)

  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Improved team morale by resolving [Type] inquiries on new hire initiatives and employee workforce matters.

Softlines Key Carrier Lead (December 2019- August 2020

  • Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assigned jobs to individual employees by considering fa ctors such as previous training, current abilities and general knowledge.

Softlines Assistant Store Manager (August 2020-October 2021)

  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Operations Manager

  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed shift reports to understand current numbers and trends.
  • Investigated and resolved departmental non-conformances.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Old Navy - Business and Training Specialist Keyholder
City, STATE, 06/2017 - 03/2019
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Analyzed and interpreted store trends to facilitate planning.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
American Eagle Outfitters - Cashier lead/ Merch Lead/ Sales Lead
City, STATE, 07/2013 - 06/2017

Cashier Lead

  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Educated employees on register use, merchandising and customer service.
  • Increased customer loyalty and retention.

Merchandise Lead Keyholder

  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed merchandising strategy to efficiently move overstock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Sales Lead Keyholder

  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
English :
Full Professional
Negotiated :
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • The University of Texas At Brownsville And Texas Southmost College
  • Homer Hanna High School

Job Titles Held:

  • Operations Manager
  • Business and Training Specialist Keyholder
  • Cashier lead/ Merch Lead/ Sales Lead


  • Some College (No Degree)
  • High School Diploma

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