operations manager resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Skills
Planning and Implementation
Incidents Management
Staff Training and Development
Solutions Development
Policies and Procedures Implementation
Performance Reporting
Problem-Solving
Goal Setting
Systems Implementation
Multidisciplinary Collaboration
Operations Monitoring
Policy Development and Enforcement
Quality Assurance
Performance Assessment
Process Improvements
Performance Evaluation and Monitoring
Problem Anticipation and Resolution
Staff Development
Focus and Follow-Through
Maintaining Compliance
Performance Monitoring
Staff Management
Decision Making
Education and Training
Kings Fork High SchoolSuffolk, VA, Expected in 06/2012 ā āHigh School Diploma: - GPA:
Experience
Outfront Media Inc - Operations Manager Nashville, TN, 11/2021 - Current
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Addressed customer concerns with suitable solutions.
Delivered positive customer experiences by implementing effective quality assurance practices.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Conducted periodic assessments to evaluate company's financial performance.
Supported accident investigations and prepared related paperwork.
Collaborated with team leaders on quality audits.
Improved morale and management communication by creating employee recognition and rewards practices.
Presented performance and productivity reports to supervisors.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Generated performance and labor strategies to compete in new and existing markets.
Crafted operations best practices using audits and project management team feedback.
Measured and reviewed performance via KPIs and metrics.
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Responded to information requests from superiors, providing specific documentation.
Created corrective actions based on adverse KPI trends.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Enforced federal, state, local and company rules for safety and operations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Motivated and evaluated personnel for performance improvement and goal achievement.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Guided employees on understanding and meeting changing customer needs and expectations.
Conducted employee observations and documented findings.
Built strong operational teams to meet process and production demands.
Established, documented and implemented account management processes and procedures.
Managed and mentored team of account executives and representatives.
Addressed customer questions and concerns regarding federal and state laws and regulations as it relates to accounts in default.
Trained new hires to optimize profitability.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements while fostering a positive customer experience.
Conferred with management to offer feedback for increased productivity and compliance standards.
Oversaw high-worth accounts by directing employees and coaching new account managers.
Directed, motivated and monitored team to meet or exceed campaign goals.
Pacific Clinics - Lead Teacher Monrovia, CA, 05/2015 - 09/2017
Maintained secure and disciplined classroom to provide positive learning environment.
Organized activities to promote physical, mental and social development of each child.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Created various strategies to engage students and deliver enriching educational opportunities.
Communicated objectives for lessons, units and projects to students and parents.
Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Worked with teachers to design interactive lessons and increase student success.
Coached new teachers on school guidelines to decrease training time and increase teacher success.
Handled and resolved disciplinary issues
Supervised students throughout day, both in classroom and outside during breaks.
Utilized behavior management skills to foster environment conducive to student learning.
Involved parents in student learning to increase family interaction and student support.
Mentored other educators by delivering insight, positive feedback and constructive criticism.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
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