LiveCareer-Resume

operations manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • Medical & Practice Operations Leadership
  • Self Starter
  • Forward Thinking
  • Customer Experience
  • Financial Statement Review
  • Administrative & Team Management
  • Performance Monitoring and Evaluation
  • Employee Recruitment and Hiring
  • Medical/Billing Coding
  • Communication
  • Time management
Certifications

Lean Six Sigma Black Belt

Nextgen EMR certification

Athena EMR certification

Education
Expected in to to No Degree | The University of Texas At Arlington, Arlington, TX GPA:
Expected in 06/1995 to to High School Diploma | Shaw High School, Columbus, GA GPA:
Professional Summary

Versatile Medical Operations Manager bringing more than 20 years of experience handling all operations for multiple patient-centric medical offices. Smoothly overseeing human resources, budgeting, supply management, and the day to day office and patient services all with minimal oversight from administration required. Develop, equip, and lead productive and efficient office staff with longevity. Contributed to high-volume medical practices by providing exceptional customer service while maintaining quality metrics, as well as helping physicians and staff reach their goals physically and financially.

Work History
10/2009 to 09/2022 Operations Manager Levy Restaurants, Inc. | Big Bear Lake, CA,
  • Successfully implement offices from paper charts to EMR 3 times over.
  • Experience opening medical offices from ground up
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels through new service lines, marketing, and coding.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Mentored office employees on proper administrative procedures and how to use programs such as time keeping software and electronic medical records, keeping operations consistent and efficient for maximum performance.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, for quality metrics and meaningful use to comply with OSHA and HIPAA regulations.
  • Managed up to 16 providers at max, currently overseeing 4 Obgyns and 2 midlevel providers and 4 locations with 11 employees all with separate needs. Only manager with 100% retention rate for over 4 years.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties that helps job retention and satisfaction.
  • Developed and updated policies and procedures for effective practice operations.
  • Partnered with credentialing staff at PPN
  • Improvement of HEDIS measures for OBGYN pregnancy measures for managed medicaid programs
  • Served as volunteer or liaison on many committees for company internally and externally.
08/2006 to 06/2009 Practice Manager of Operations Davita | San Leandro, CA,
  • Oversight of large primary care clinic with 6 providers, 4 mid levels and 23 staff along with ancillary services provided.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Consulted with healthcare professionals on business decisions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Oversaw and accountable for monthly clinic accounting, budgeting, and financial reporting.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Played key role in the expansion and building of new medical facility.
02/2002 to 06/2009 Medical Office Manager Cleveland Eye Clinic | Sandusky, OH,
  • Served as Office Manager for Solo practitioner until he joined group in 2006 and transitioned with his practice to larger group.
  • Managed daily operations of office in regards to staffing, communication with patients, and clinic oversight.
  • Oversaw operations with involvement in claims management and billing, utilization, credentialing, contracting, and quality management (HMO capitation contracts).
  • Handled all daily and monthly clinic finances as well as the personal finances for the physician.
07/1998 to 02/2002 Certified Medical Assistant Aledade | Salinas, CA,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary patient evaluations measuring patient vital signs and documented in the patient record.
  • Prepared patients and assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught and answered patient questions about medications, procedures and care plan instructions as well as diabetic education.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
References upon request

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Resume Overview

School Attended

  • The University of Texas At Arlington
  • Shaw High School

Job Titles Held:

  • Operations Manager
  • Practice Manager of Operations
  • Medical Office Manager
  • Certified Medical Assistant

Degrees

  • No Degree
  • High School Diploma

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