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operations manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Authorized to work in the US for any employer Dear Hiring Manager; Throughout my 25-year career in sales and management, I have built and led numerous successful retail locations, real estate development, and property management companies. For each organization, I have provided strategic, marketing, financial, and operating expertise to deliver strong earnings and sustained revenue streams. Consider the following in addition to my resume: 15+ years of management experience in retail, sales, and real estate investment, including shoe stores, big box stores, owner/client negotiations, project cost accounting/reporting, design-build, estimating, purchasing, design/expense analysis, and bidding. Recognized as a credible professional within the sales and real estate community of New York City; proven track record of closing early sales and meeting client delivery requirements. Leadership of more than $400 million in sales in retail and real estate, with complete development and management responsibility for more than 1,700 sales. Astute business manager with an outstanding ability to build dynamic teams and generate strong results; successfully assembled teams to solve logistics problems, engineering, and mechanical problems associated with all phases of construction and development. As a successful entrepreneur, I possess a wealth of positive, proven methods, and solutions to diverse obstacles. Most significant is my ability to drive projects through complex political channels by providing a strong community vision and decisive action plan. In addition, my enthusiasm for the entire process, from product conception and planning to delivery and sales/leasing, is undaunted by any negativity or economic difficulty. There is always a consumer for a product selected and executed with pride and grace. I would like the opportunity to discuss how my credentials and expertise can benefit your organization. Sincerely, Garry Martin Sr “...an ordinary person who is motivated, enthusiastic, who has dreams, and who works hard; who has the ability to laugh, to think, to cry; and who can give the gift of belief to other people can accomplish anything.” ++ Garry S Martin Sr Authorized to work in the US for any employer

Skills
  • Internet Savvy
  • Encompass Mortgage Software
  • Byte Mortgage Software
  • Knowledge of Microsoft Suite
  • Adobe Software
  • Prospects Plus Software
  • Recruiting Plus Software
  • Fair Housing Regulations
  • Operations Management
  • Logistics
  • Production Management
  • Sales Management
  • CRM Software
  • Strategic Planning
  • Salesforce
  • Marketing
  • Team Management
  • Computer Science
  • Relationship Management
  • Military Service
  • Adobe Software, Due, Negotiating, Recruiting
  • Budgets, Diligence, Operations Management, Relationship Management
  • Budgeting, Focus, Organizational, Sales
  • Business Development, Inside sales, Outside sales, Sales skills
  • Call center, Internet Savvy, Prime, Sales Management
  • Closing, ISO, Production Management, Sales Manager
  • Draw, Leadership, Project, SAP
  • CRM, Logistics, Management, Strategic
  • Client, Project Management, Strategic Planning
  • Customer service, Managing, Promotion, Teacher
  • Customer service skills, Marketing, Quality, Team Management
  • Delivery, Mechanical, Quality Improvement, Vision
  • Direction, Access, Real estate
  • SAP Expertise
Work History
06/2013 to 11/2020 Operations Manager United Site Services | Clackamas, OR,
  • Provide vision and tactical leadership for Coleman, Florida's largest furniture maker.
  • Managing a staff of more than 200; manage all stages of production; P&L management; financial & operational management; project management; and direct semi-annual valuations to track development /capital and income growth.
  • SAP train and proficient in warehouse management.
  • And logistics.
  • Provide strong organizational leadership and active participation in business development by offering tactical direction to enhance production.
  • Astute business manager with an outstanding ability to build dynamic teams and generate strong results; successfully assembled teams to solve production issues, mechanical problems, and design concerns.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Evaluated upcoming program plans to forecast expected resource needs.
01/2002 to 01/2012 Executive Vice President Harris Computer Systems | Niagara Falls, NY,
  • Developing commercial and residential real estate projects in metro New York and Florida areas.
  • Managed and directed the construction of partnership ventures; negotiated sales and leases; performed the evaluation and due diligence studies; negotiated loan draw schedules and terms; prepared loan packages and projections; developed marketing/sales material; directed architects, engineers, and staff.
  • Recognized within the local real estate community as a credible professional with a track record of closing early sales/leases and meeting client delivery requirements.
  • Interest saved due to early sales resulted in increased profits for venture partners and permitted acceleration of project phasing.
  • Established strategic business relationships with brokers and agents for early access to potential development sites, expanding new and existing business opportunities.
  • Astutely controlled and established budgets for hard and soft costs, cash-flow projections, projects phasing, and sales projections.
  • Set sound employee health policies in place and worked with HR department to maintain healthy work environment for employees.
  • Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
  • Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position.
  • Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
  • Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate home ownership benefits.
03/1998 to 01/2002 Regional Sales Manager Schwan's Company | Lynchburg, VA,
  • Administered an $11.5 million portfolio of FHA, sub-prime, and conventional loan within 7 months.
  • 3-time "Regional Sales Manager of the Month" (#1 of 30 Managers company-wide) Spearheaded training initiative resulting in the promotion of 15 loan officer's to management positions.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Facilitated [Number]% increase in [Type] sales over previous year.
  • Managed [Product] inventory to optimize sales pitches and closed over [Number] sales within [Timeframe].
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Achieved regional sales goal of $[Amount] by completing audits, resolving problems, training staff members and completing action plans.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
06/1991 to 10/1995 Logistics Specialist Bunge | Kearny, NJ,
  • 2.
  • Certificate of Appreciation 3.
  • National Defense Service Medal 4.
  • Marine Corp Overseas Ribbon Certifications and Licenses Certified Quality Improvement Associate Present ISO Certified.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Led shipping and delivery quality control by managing downtime resulting in [Number]% increase in revenue.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Education
Expected in 06/2018 to to Certified Quality Improvement Associate | Certified Quality Associate American Society For Quality "ASQ", Milwaukee, WI, GPA:
Expected in 03/2016 to to ServSafe Certification | Food Protection Manager Certification National Restaurant Association Education, Chicago, IL, GPA:
Expected in 02/2016 to to Foundations of Restaurant Management Certification | Management And Culinary Arts National Restaurant Association Education, Chicago, IL, GPA:
Expected in 07/2016 to to Teacher Aide/Instructor Certification | Business Teacher Education United States Department Of Labor, Washington, DC, GPA:
Expected in to to High School Diploma | Murry Bergtraum High School For Business Careers, New York, NY GPA:
  • Coursework in computer science
  • Minored in business management.

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Resume Overview

School Attended

  • American Society For Quality "ASQ"
  • National Restaurant Association Education
  • National Restaurant Association Education
  • United States Department Of Labor
  • Murry Bergtraum High School For Business Careers

Job Titles Held:

  • Operations Manager
  • Executive Vice President
  • Regional Sales Manager
  • Logistics Specialist

Degrees

  • Certified Quality Improvement Associate
  • ServSafe Certification
  • Foundations of Restaurant Management Certification
  • Teacher Aide/Instructor Certification
  • High School Diploma

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