operations manager resume example with 20+ years of experience
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
- Records Organization and Management
- Administrative Management
- Budget Control
- Performance Assessment
- Business Leadership
- Team Leadership
- Recruitment and Hiring
- Training Management
- Policy Development and Enforcement
- Staff Scheduling
- Inventory Tracking and Management
- Waste Management and Reduction
- Payroll Administration and Timekeeping
- Money Handling
3 and a half years in the Craig School of Business at California State University, Fresno
- Increased average bridal registries from $1200 to $1500 per registry resulting in over $1million bridal program.
- Implemented Product Knowledge and Shrink and Safety Training Program for 120 employees from 30% to 100% compliance within 3 months.
- Decreased shrink from 7% to 2% within first year of being Operations - Manager by maintaining Operational policies and procedures.
Boosted Credit Card accounts to become number 1 in the nation with a 30% conversion rate.
Antioch, CA, 10/2005 - Current
- Trained employees quarterly on the following Shrink and Safety programs: Code Adam, Fire Certification, Lifting Certification and Loss Prevention Awareness
- Conduct Interviews, Reference Checks, Hiring, On-boarding, New Hire Orientation and Training via the MyHr Program
- Perform Disciplinary, Training performance management, employee relations and termination activities in collaboration with manager and participants in Human Resources Investigations as required
- Troubleshoot and resolve routine operational issues independently and collaborates with manager on more complex issues
- Analyze daily product and supply levels to anticipate inventory problems and shortages using the following reports: Inbound and Outbound Freight, CIP, Claims Reporting and Unmatched Receiver
- Manages schedules of employees, deliveries and shipments to optimize operation procedures
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing deparment budget to find ways to minimize expenses and optimize profits
- Manage activities and the achievement of sales and customer service goals for the store
- Forecast budget and plan for area of responsibility to ensure the store meets business goals
Casa Grande, AZ, 03/2003 - 10/2005
- Coach Consultants to reach productivity of $160/hour.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
South Byron, NY, 10/1999 - 01/2003
- Number 1 in opening up new credit card accounts in the Company (Over 1,000 stores nationwide)! Converting 30% of purchasing customers into Old Navy credit cardholders.
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Coached employees through day-to-day work and complex problems.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
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Resume Overview
School Attended
- California State University
Job Titles Held:
- Operations Manager
- Assistant Manager
- Front End Manager
Degrees
- High School Diploma
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