operations manager resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-driven Management professional with 18 years of experience in warehouse management, production management, operational development and team building. Highly adept in planning, coordinating and executing successful, operational and production strategies. I have a track record of improving operational efficiency and profitability. I have worked with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

  • Cost reduction and containment
  • Multi-unit operations management
  • Systems implementation
  • Multidisciplinary collaboration
  • Contract review and recommendations
  • Performance reporting
  • Staff training and development
  • Solutions development
  • Transportation Management
06/2008 to 12/2018
Operations Manager United Site Services Riviera Beach, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Collaborated with multiple teams to improve tracking and work issue logging.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Aligned operational boundaries between processes and production demands.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Oversaw engineering team of 3 members focused on continuous improvement processes.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Developed facility objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Resolved issues, including challenges with customers and vendors.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Evaluated financial statements and Profit and Loss reports to monitor productivity performance to devise solutions for improvement and cost reduction.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Managed daily operations, including supervising multiple team members across warehouse, yard and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
05/2002 to 06/2008
Shift Manager Wendy's Company Arcadia, FL,
  • Conducted employee training in areas of forklift training, order picking, shipping and receiving
  • Positioned skilled staff in key areas throughout shift to maintain department productivity.
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Documented inbound and outbound bill of ladings.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed and trained all supervisors for the shift.
  • Solve all problems and articulate issues through direct interaction with other managers.
  • Ensure all daily safety meetings are conducted, documented, and filed.
  • Documented receipts, employee hours and inventory movements.
  • Led warehouse management teams of 15 supervisor and leads
  • Recruited, hired and trained 60 employees in various warehouse positions such as forklift operators, replenishment, order pickers, unloaders and loaders, shipping and receiving clerks, plus inventory control personnel.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Met with each associate to establish realistic monthly production goals.
  • Cross-trained associates in various departments to provide warehouse efficiency.
  • Leveraged warehouse operational knowledge and leadership ability to help drive profit increases and lower cost.
  • Upheld internal safety standards and productivity goals to meet profit, production and cost control targets.
  • Executed leadership strategies to foster better customer service and promote positive and engaging environment for all.
  • Led shift meetings for team of 80 associates to communicate operational directives.
  • Managed over 80 inbound and outbound loads daily in a faced paced warehouse cross dock environment.
  • Strengthened warehouse training initiatives and coordinated effective safety campaigns.
  • Identified unsafe areas requiring immediate improvement and rolled out new safety procedures, boosting productivity and preventing loss time accidents.
01/2000 to 05/2002
Shift Supervisor Chocoladefabriken Lindt Gretna, NE,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Supervised production and was responsible for all production related activities with the warehouse.
  • Worked closely with interdepartmental staff to ensure safety, quality, cost and service targets were met and exceeded.
  • Prepared and generated warehouse productivity reports for senior manager.
  • Trained all personnel assigned to the shift.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Education and Training
Expected in 12/2013 to to
Bachelor of Arts: Business Administration
Strayer University - Washington, DC
  • Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
  • Cut facility operating budget by $20,000 through eliminated third party vendor and trained internal team.
  • Achieved the highest Employee Engagement Survey score globally in 2015.
  • Won the Maersk Safety Leadership Award in 2009.
  • Managed and supervised facility 3,650 days without an loss time accident.
  • Streamlined the branch operations, resulting in a 120% reduction in operating budget.
  • Managed high value customers such as HP, Ralph Lauren, Staples, Nestle Waters, Coastal Pacific Distribution, Walmart, Target, Kroger, Home Depot, and Dollar General

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Operations Manager
  • Shift Manager
  • Shift Supervisor


  • Bachelor of Arts

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