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operations manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Skills
  • Staff Management
  • Staff Training and Development
  • Logistics Oversight
  • Decision Making
  • Policies and Procedures Implementation
  • Financial and Cash Flow Analyses
  • Team Leadership
  • Multi-Unit Operations Management
  • Workforce Training
  • Goal Setting
  • Budget Development and Management
  • Employee Motivation
  • Sales Tracking
  • Business Leadership
Education and Training
Gregory Learning Center Gregory, SD, Expected in 02/2015 GED : - GPA :
Certifications
  • ServSafe Food Protection Manager Certification - 7/13/2022
  • Certified ServSafe Instructor & Registered ServSafe Examination Proctor - 10/3/2022
Experience
Xpo Logistics Inc. - Operations Manager
Jackson, MS, 10/2020 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial and budget management.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Created corrective actions based on adverse KPI trends.
  • Recruited, hired and trained leaders in all business areas, customer relations and customer service.
Rite Aid - Store Manager
Wooster, OH, 02/2017 - 10/2020
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Gpm Investments - Sandwich Artist
Traverse City, MI, 07/2013 - 02/2017
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing vegetables.
Accomplishments
  • Boosted customer satisfaction ratings by 50% in under 6 months.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 20% in 1 year.
  • Promoted to Operations Manager due to building teams and exceeding budget goals that achieved higher profits.

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Resume Overview

School Attended

  • Gregory Learning Center

Job Titles Held:

  • Operations Manager
  • Store Manager
  • Sandwich Artist

Degrees

  • GED

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