Results-driven Management professional with 1 year of experience in sale operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Experienced HVAC Installer proficient in operations and repairs of heating, refrigeration, ventilation and air conditioning systems. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Dedicated to superior service and ability to solve problems with minimal oversight. Skilled leader and problem-solver with 20-year record of success overseeing manufacturing work. Excellent maintenance and repair abilities. Resourceful in coordinating supplies and personnel to meet any need.
Skills
Mergers and acquisitions knowledge
Policies and procedures implementation
Incidents management
Contract review and recommendations
Systems implementation
Solutions development
Sales presentations
Consultative sales
Performance reporting
Quantifiable revenue increases
Capital investment planning
Health and safety compliance
Data evaluation
Flexible
Social media marketing
Client relationships
Product management
Project management
Warehouse operations
Dedicated
Retail Space Planning
Market Growth
Delegation
Market penetration
Troubleshooting and problem solving
Marketing
Organizational Management
Quality assurance and control
Contract development
Technology
Communication improvements
Performance management
Continuous improvements
Invoice processing
Revenue generation
Repairs and troubleshooting
Friendly, positive attitude
Organizational skills
People skills
Reliable and trustworthy
Relationship building
Project planning
Time management
Critical thinking
Blueprint assessments
Safety procedures
Inventory oversight
Preventative maintenance
Coordination
Customer service
Supervision
Computer skills
Problem resolution
Multitasking
Experience
11/2019 to Current
Operations ManagerA. Duie Pyle, Inc – New Castle, DE,
Established organizational vision and developed strategies to achieve sales and customer service goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Established work priorities to meet contractual obligations for schedule and installations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Boosted company efficiency through technology upgrades and process improvements, leading to increased profits.
Managed daily operations, including supervising multiple team members across 1 locations.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Implemented process improvements based on identification of productivity or quality issues.
Delivered positive customer experiences by implementing effective quality assurance practices.
Oversaw financial management activities, including budget management, accounting and payroll.
Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
Conducted brazing, threading pipe service calls.
Attended employee meetings and training to learn about new techniques, trends and technologies.
Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Serviced units to residential and commercial heating and air conditioning customers.
Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
Wired both line and low voltage to heating and cooling equipment.
Inspected electrical circuits and components, employing test equipment to verify continuity and trace faults.
Presented job proposals for service repair or new units for new and existing customers.
Formed complete circuits by connecting systems to fuel, water and refrigerant sources and tested integrity of all pathways.
Installed electrical wiring and control systems.
Tested pipe, tubing joints and connections for leak. Balanced systems and calibrated controls to optimize performance.
Tested equipment following each install to determine efficiency and proper functionality.
Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
Responded quickly to emergency repair situations by phone or email within 1 hour.
Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance.
Inspected job site before project start to identify obstacles and resolve issues.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
07/2017 to 11/2019
Heating Conditioning TechnicianArch Heating And Cooling – City, STATE,
Checked for leaks and defects on vacuum and mechanical assemblies.
Tested components, assemblies and systems to diagnose problems.
Supplied production data to field operators, technicians, engineers and supervisors.
Installed AMANA machinery and Goodman equipment along with new and replacement parts.
Performed diagnostics, troubleshooting and evaluations on Furnaces and boilers.
Inspected equipment and systems to identify issues and reported problems to repair technicians.
Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
Installed and maintained control systems and other technical components to complete equipment installations.
Completed logs and job reports for completed and pending service calls at shift end.
Organized, scheduled and assigned production work across team members for task balance.
Managed quality control and maintained high level of customer satisfaction.
Executed routine maintenance on forced air, boilers.
Monitored and logged all parts and devices used on each service call.
Set up and verified functionality and availability of safety equipment.
Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Conferred with users to isolate and identify malfunctions, conducting speedy repairs to restore full functionality.
03/2016 to 06/2019
CNC Machine SetupAnderson Machining Service Inc. – City, STATE,
Changed out aging tools, fixtures and offsets.
Loaded and unloaded different tool parts from trucks and storage areas.
Observed company's strict safety rules during each shift to avoid job-related injuries.
Kept parts within close tolerances of design standards to maintain optimal quality.
Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
Provided expert coaching and training for new team members.
Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
Set-up and operated lathes, mills and grinders to cut raw materials.
Fabricated various parts using multiple machines at once.
Loaded and unloaded machines to prevent expensive equipment issues.
Contributed to development, planning and completion of project initiatives.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 05/1993 to to
High School Diploma: Parkview High School - Orfordville, WI GPA:
Accomplishments
Grew revenue by 100% in first year
Developed relationships with numerous new clients and typically exceeded sales goals
Consistently maintained high customer satisfaction ratings.
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