Results-oriented business leader with 7 years of experience in day-to-day business operations management. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking leader with expertise in setting goals, quality standards and company initiatives while leading agility and efficient attainment of objectives. Ready to take on a challenging, growth-oriented role with Williams Sonoma.
- Reviewed shift reports to understand current numbers and trends.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged 50+ associates, supervisors, and a assistant store manager, promoting culture of efficiency and performance.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised team of up to 40 support employees (team leads and supervisor) and monitored adherence to company standards.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Shared best practices for sales and customer service with other team members to help improve the store’s performance efficiency.
- Developed and implemented daily operations plans such as Fulfillment, employee assignments and promotional strategies.
- Reviewed performance data to monitor and measure productivity and goal progress.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Maximized sales by shipping on time and accurately.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Swept floors and stored equipment at the end of each shift.
- Loaded and unloaded ship cargo.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Reported all equipment failures and malfunctions to supervisor.
- Stocked, staged and transported goods.
- Attached identifying tags to containers
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Resume Overview
School Attended
- Park University
Job Titles Held:
- Operations Manager
- Store Manager
- Merchandise Team Manager
- Dangerous Goods Agent
Degrees
- Bachelor of Science
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