Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
To further my career in the hospitality/customer service industry. While directing all aspects and daily operations of customer service to ensure efficient and profitable operation. Establishes standards for personnel administration. Hotel Operations Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible problem solver with a positive attitude.
Skills
Work History
Operations Manager, 01/2014
to Current
General Dynamics – Waukegan , IL
General Dynamics – Waukegan , IL
- Inspect the property daily.
- Areas should include, but are not limited to: vacant units, hallways, grounds, maintenance areas, models, club house, and office.
- Report all incidents involving property damage, injury, or potential liability to the General Manager.
- Achievement of bottom-line financial goals of the property.
- Prepare and uphold the portion of the annual budget relating to long-term rentals with the general manager's assistance.
- Monitor the accounts receivable procedures to timely and accurate completion.
- Monitor rental activity daily and prepare weekly and monthly reports.
- Approve exceptions to charges for NSF or late fees.
- Approve security deposit or rent refunds.
Operations Manager, 09/2013
to 12/2013
General Dynamics – Whiteman Air Force Base , MO
General Dynamics – Whiteman Air Force Base , MO
- Oversees the daily operations of the hotel in the absence of the General Manager.
- Responsible for setting up and managing direct bill accounts and collections Manages inventory and assists the General Manager with budget control.
- Supervises guest services, housekeeping, and maintenance functions to assure that operations are in line with Cayo Grande standards operation procedures.
- Conducts employee discipline for front office and housekeeping personnel in conjunction with the department manager at the direction of the GM.
Operations Manager, 01/2012
to 09/2013
Hersha Hospitality Management, Lp – Sacramento , CA
Hersha Hospitality Management, Lp – Sacramento , CA
- Oversees the daily operations of the hotel in the absence of the General Manager.
- Responsible for setting up and managing direct bill accounts and collections Manages inventory and assists the General Manager with budget control.
- Supervises guest services, housekeeping, and maintenance functions to assure that operations are in line with HE standards operation procedures.
- Conducts employee discipline for front office and housekeeping personnel in conjunction with the department manager at the direction of the GM.
Assistant General Manager, 09/2008
to 01/2012
Grand Sierra Resort And Casino – Reno , NV
Grand Sierra Resort And Casino – Reno , NV
- Supervises guest services, housekeeping, and maintenance functions to assure that operations are in line with hotel's standard operating procedures.
- Responsible for knowing and properly administering hotel operating and emergency procedures.
- Assists in interviewing and hiring guest services, housekeeping and maintenance personnel.
- Responsible for setting up and managing direct bill accounts and collections.
- Responsible for helping to coach, train, and motivate all members of the hotel staff on their roles and importance of accountability.
Executive Housekeeping Manager, 01/2008
to 09/2008
Concord Hospitality – Reading , PA
Concord Hospitality – Reading , PA
- In charge of hiring, firing and suspending staff as conducting employee evaluations.
- Schedules housekeeper based on occupancy projections.
- Monitors and inspects the work of housekeepers to ensure timely completion of daily scheduled room cleaning.
Guest Services Manager, 01/2006
to 01/2007
Topgolf – Tucson , AZ
Topgolf – Tucson , AZ
- In charge of hiring, firing and suspending staff as conducting employee evaluations.
- Maintained employee schedules and created shift checklists for each position.
- Resolved guest complaints on a range of issues involving all departments.
- Responsible for ordering of office supplies, nametags, and placing ads in the newspaper.
- Daily updates of management report inputs and revenue management.
- Trained front desk staff on all systems in the office and kept them informed of any changes.
Night Manager, 01/2005
to 01/2006
Proper Hospitality – Beverly Hills , CA
Proper Hospitality – Beverly Hills , CA
- Ensure procedures were in place to provide effective departmental communication allowing for a high level of guest satisfaction and problem resolution.
- Supervised, monitoring, motivated evening staff in all departments.
- Maintained direct relations with all department managers to help with evaluations and development of evening staff members.
- Prepared reports and logbook communications for the facilities Manager and other managers to address issues regarding
Guest Services Representative, 01/2004
to 01/2005
Francisan Health – Harvey , IL
Francisan Health – Harvey , IL
- Efficient handling of multiple phone lines and transferring of calls.
- Ensured guest satisfaction while handling disputes, complaints, and other guest issues.
- Responsible for keeping track of property keys at all times Following up on guest satisfaction by giving courtesy calls to all guests after their arrival.
- Responsible for data entry, proper operation of the copier and fax machine, following daily checklist, and following up on all work orders.
Child Care Provider, 01/2002
to 01/2004
North Country Academy – Champaign , IL
North Country Academy – Champaign , IL
- Nurture and care for children under the age of 3.
- Organized activities that stimulated children's physical, emotional, intellectual, and social growth.
- Kept records of each child's progress and suggested ways in which parents could stimulate their child's learning and development at home.
Communications/PBX Operator, 01/1992
to 01/1999
New Orleans Marriott – City , STATE
New Orleans Marriott – City , STATE
- Efficient handling of multiple phone lines and transferring of calls.
- Installation of phone lines for meeting and forums.
- Daily Tasks included
Education
Hospitality and Tourism Career Course: 1 1992
Walter L Cohen High School - City, State
Walter L Cohen High School - City, State
High School Diploma:
Skills
accounts receivable, ads, budget, coach, data entry, direction, faxes, fax machine, financial, firing, front office, General Manager, hiring, inventory, managing, mail, office, Monitors, NSF, newspaper, personnel, copier, problem resolution, progress, safety, phone
Additional Information
- Interests Bowling, traveling, children, and computers. Abilities 20 years of customer service Excellent written and verbal communication skills, with an eye for detail. Extremely productive in high volume, high stress, environment Self starter with a can do attitude
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Resume Overview
School Attended
- Walter L Cohen High School
Job Titles Held:
- Operations Manager
- Assistant General Manager
- Executive Housekeeping Manager
- Guest Services Manager
- Night Manager
- Guest Services Representative
- Child Care Provider
- Communications/PBX Operator
Degrees
- Hospitality and Tourism Career Course : 1 1992
High School Diploma :
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