Motivated operations manager with demonstrated knowledge of retail best practices and operations. Experience managing total store areas, reviewing performance and driving change. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking leader with expertise in setting goals, quality standards and company initiatives while leading agility and efficient attainment of objectives. Bringing 7 years of experience in field and ready to take on challenging, growth-oriented role with Williams Sonoma.
Skills
Training and development
Detail-oriented
Excellent communication skills
Strong multi-tasking
Relationship building and management
Strategic Planning
Education
Park UniversityKansas City, MOExpected in 2018 ā āBachelor of Science:Business Management - GPA:
Work History
General Dynamics - Operations Manager Vicksburg, MS, 02/2021 - Current
Reviewed shift reports to understand current numbers and trends.
Managed shipping and receiving team, overseeing training, schedules and work assignments.
Approved regular payroll submissions for employees.
Onboarded new employees with training and new hire documentation.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rdo Equipment Co. - Store Manager Phoenix, AZ, 06/2019 - Current
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw, trained and encouraged 50+ associates, supervisors, and a assistant store manager, promoting culture of efficiency and performance.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Managed, hired and developed top talent to strengthen workflow and productivity.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Belk - Merchandise Team Manager Greenville, NC, 09/2013 - 06/2019
Supervised team of up to 40 support employees (team leads and manager) and monitored adherence to company standards.
Stocked and replenished merchandise according to store merchandising layouts.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team.
Shared best practices for sales and customer service with other team members to help improve the storeās performance efficiency.
Shared best practices for sales and customer service with other team members to help improve the storeās
Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting work areas regularly.
Developed and implemented daily operations plans such as Fulfillment, employee assignments and promotional strategies.
Reviewed performance data to monitor and measure productivity and goal progress.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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