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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Summary

Results-focused management professional offering 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Results-oriented, dynamic Operations Leader with proven expertise in driving revenues, controlling costs and maximizing profits in a variety of industries. Exceptional ability to build and lead teams to achieve company objectives. Strong ability to identify critical paths and develop effective strategies to complete tasks and maximize productivity.

Core Qualifications
  • Customer-service-focused and committed to achieving highest level of customer satisfaction
  • Computer-savvy with proficiency in MS Word, Excel, PowerPoint, Project, Outlook and AS400 ops system
  • Strong organizational skills & work ethic
  • MBA coursework involved extensive accounting, project control, and statistics
  • Outstanding people skills to listen to & understand employee needs to achieve strong employee relations
  • Able to effectively prioritize and manage multiple tasks simultaneously while meeting all deadlines
  • Intelligent quick-study with very strong common sense and exceptional business acumen
Professional Experience
Operations Manager, 05/2008 to Current
SonderOrlando, FL,

Architect, launch, and execute comprehensive strategy designed to boost profits, optimize customer service and satisfaction, and increase working capital efficiency and productivity. Collaborate across departments to identify and implement cost-saving techniques.

  • Coordinated all environmental and safety aspects in compliance with OSHA, DOT, and EPA standards
  • Developed new routes, prepared bids and estimates, managed P&L and budgets and ensured that routes are completed on time, within budget and to the clients’ specifications
  • Generated an estimated $100K in bottom-line savings through installing GPS systems (cutting Company costs by over $25K quarterly). and eliminating two unprofitable routes
  • Developed department's first incentive performance plan which motivated staff and resulted in a 20% increase in revenue (CIA Program)
  • Designed and implemented routes that improved morale and ensured a safe, efficient and cost-effective work environment
  • Earned the respect of long-term and disgruntled employees after a lateral promotion within the company and broke the union
Grocery/Inventory Sales Manager, 04/1997 to 05/2008
United Supermarkets, LLCCity, STATE,

Directed stores with up to $10.5M in annual sales volume and 100+ personnel, managing all store operations, merchandising, marketing, and personnel functions. Reviewed P & L monthly with store director and quarterly with district manager to ensure effective budget management, including effective cost control, payroll management, and overtime control. Oversaw succession planning, strategic staffing, and payroll optimization to ensure a balance between meeting customer needs and achieving payroll budgets.


  • Managed store opening and closing procedures, bookkeeping inventory, and cash deposits and securities
  • Managed all aspects of inventory control, and ordered stock by department to ensure sufficient stock-on-hand for seasonal promotions and target customer demographics
  • Reduced shrink from 15% to 5% in just 6 months by increasing employee morale, effectively training employees, enforcing standard operating procedures, and identifying and correcting internal-theft issues
  • Re-merchandised entire store to meet customer demographics and shopping patterns, resulting increase in accessory sales by as much as 15% in first month after re-merchandising
  • Developed and implemented special events, promotions, and inventory purchases to generate additional volume—ranked among top 5 grocery departments throughout the organization
Education
MBA: Project Management, Expected in 2013
Keller-Devry - Fort Worth, Texas
GPA: GPA: 3.5

Graduate School of Management

B.A: Business Management, Expected in 2008
Texas Tech University - Lubbock, Texas
GPA: GPA: 3.25

College of Business

Interests

Actively provide offerings to Joel Osteen Ministries.


Gateway Church North Fort Worth Chapter active member since 2005.


Applied to the Fort Worth Project Management Charter--currently waiting for approval.


Member of the Texas Tech Alumni Association.

Skills

CUSTOMER SERVICE - SALES AND MARKETING - MERCHANDISING - PROMOTIONS - PRODUCTION AND INVENTORY MANAGEMENT - P & L STRATEGIC PLANNING - EMPLOYEE TRAINING AND DEVELOPMENT - TEAM BUILDING - SUCCESSION PLANNING - RECRUITING - QUALITY CONTROL - OPERATIONS AND TRANSPORTATION LOGISTICS - VENDOR RELATIONS - PAYROLL OPTIMIZATION - BUDGET MANAGEMENT - TEAM BUILDING AND LEADERSHIP

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Resume Overview

School Attended

  • Keller-Devry
  • Texas Tech University

Job Titles Held:

  • Operations Manager
  • Grocery/Inventory Sales Manager

Degrees

  • MBA
  • B.A

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