Operations Manager resume example

Directed stores with up to $10.5M in annual sales volume and 100+ personnel, managing all store operations, merchandising, marketing, and personnel functions. Reviewed P & L monthly with store director and quarterly with district manager to ensure effective budget management, including effective cost control, payroll management, and overtime control. Oversaw succession planning, strategic staffing, and payroll optimization to ensure a balance between meeting customer needs and achieving payroll budgets.

• Managed store opening and closing procedures, bookkeeping inventory, and cash deposits and securities
• Managed all aspects of inventory control, and ordered stock by department to ensure sufficient stock-on-hand for seasonal promotions and target customer demographics
• Reduced shrink from 15% to 5% in just 6 months by increasing employee morale, effectively training employees, enforcing standard operating procedures, and identifying and correcting internal-theft issues
• Re-merchandised entire store to meet customer demographics and shopping patterns, resulting increase in accessory sales by as much as 15% in first month after re-merchandising
• Developed and implemented special events, promotions, and inventory purchases to generate additional volume—ranked among top 5 grocery departments throughout the organization