Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

High-performing leader and operations manager with over 6 years of experience delivering successful improvements for business operations, profitability and team development. Experienced in bookkeeping, payroll and monthly reconciliation. Resourceful and adaptive team builder with expertise in customer relationship management, supply chain management and inventory control. Dependable, dedicated and deadline-oriented. Passionate about turning a vision into reality especially for the betterment of the community or profitability of a business.

  • Policies and procedures implementation
  • Process improvement strategies
  • Troubleshooting and problem solving
  • Invoice processing
  • Procedure development
  • Warehouse operations
  • Inventory management
  • Business and Operations Management
  • Cost reduction strategies
  • Business Planning
  • Lean manufacturing and design
  • Process improvements
  • Inventory control
  • Continuous improvements
  • Product management
  • Customer service
  • Financial Management
  • Project management abilities
  • Client relationships
  • Organizational Management
  • Production
  • Delegation
08/2015 to Current Operations Manager Sonder | Savannah, GA,
  • Lead team of 5 employees as well as 15 contractors over 3 locations in all operations including sales, fulfilling of sales, customer service, parts, production and office functions.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Secured contracts with vendors to supply all materials and services at competitive prices.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting Crappie Magnet and Trout Magnet brands.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Executed financial management activities, including budget management, accounts payable, accounts receivable, payroll and payroll taxes.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Boosted company efficiency through technology upgrades and process improvements which led to increased fulfillment and shorter lead times.
  • Provided timely and budget-complying project management on multi-faceted issues.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
  • Fostered strong relationships with distributor and wholesale customers and suppliers by maintaining frequent communication and creating a partnership.
  • Limited inventory discrepancies by creating online inventory system using Fishbowl Inventory Management System.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Worked with supply chain management, ordering, purchasing, and producing of raw materials into finished goods among 3 warehouses, utilizing tools such as PO's, TO's, MO's, and WO's to better efficiency and communication.
10/2008 to Current Coordinator Best Buy | Orem, UT,
  • Planned a 4 hour event and created a process flow of 150-200 volunteers to fill, pack and ship 3000-6000 Christmas boxes to be shipped overseas.
  • Purchased all toys, school supplies, hygiene items etc within donations budget, working with vendors to obtain optimal price.
  • Assisted in processing 10,000 boxes from surrounding areas to be packed and shipped.
07/2006 to 07/2017 Coordinator Cbiz, Inc. | Columbia, MD,
  • Facilitated planning meetings for a 4 day Vacation Bible School and a one day family community event.
  • Delegated job roles and oversaw each role during events.
  • Assisted in event registration, design, décor, and curriculum.
  • Purchased goods for event, coordinated vendors and donations within budget.
  • Worked directly with radio stations, news papers, social media for advertising.
  • Worked with other churches in community to accommodate needs of the community.
  • Created process flow and schedule of events.
  • Created games, purchased prizes, coordinated volunteers.
10/2008 to 10/2011 Business Owner Patty's Upscale Garage Sale | City, STATE,
  • Provided a service to the community twice a year that enabled individuals to sell their household items, furniture, clothing, electronics, books, bedding, etc with ease in one location without the hassle of organizing and advertising a garage sale on their own.
  • Worked with White County Fair board on public signage for the fairgrounds location.
  • Organized a public sale with over 125 consignors and over 2000 shoppers using my consignment software.
  • Erected and cleaned up a sale in two large facilities in 5 days. Included organization of racks, categories of items, checkout with efficient processes and POS system.
  • Worked directly with customers, volunteers, non profits, independent consultants, and vendors to ensure a great shopping experience for customer and optimal sales for consignor.
  • Advertised with local radio stations, newspapers, social media, signage, mailers etc, which included design of website, postcards, ads, and public speaking for commercials.
  • Balanced cash drawers with sales, accounts payable, payroll, and managing budget.
Education and Training
Expected in | Business Harding University, Searcy, AR GPA:
Expected in 05/1998 High School Diploma | Kansas City Christian Academy, Kansas City, KS, GPA:

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School Attended

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  • Kansas City Christian Academy

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  • High School Diploma

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