Experienced call center professional with strong leadership and relationship-building skills. Experienced workforce manager with proven ability to turn around under-performing programs to create highly profitable programs through training and partner relationships. As a veteran of the U.S. Marine Corps, I have a diverse portfolio of skills, cultural adaptation, and ability to work in various work environments.
Minor in Business Management
SWPP - Society of Workforce Planning Professionals
Account Management, Analyst, Avaya, basic, budget, Call Center, change management, CMS, coaching, consultant, council, Client, customer services, decision making, financial, financial management, forecasting, functional, hiring, insurance, managing, meetings, Excel, Microsoft Office, Power point, Sharepoint, Word, enterprise, Operations Management, organizational, performance appraisals, Personnel, presentations, Problem Resolution, processes, Project Management, real-time, reporting, risk assessment, sales, scheduling, Six Sigma, staffing, strategist, strategic, team work, Telephone, underwriting, cross-cultural communications, strategic planning,
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