Dedicated and organized Operations Manager and effective leader with over 6 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in operations, management and process improvement. Successful at collaborating with consultants, area leaders and employees to strengthen processes and boost sales.
Looking to leverage my knowledge and experience as operations manager into a role as an salesforce administrator or project manager/coordinator.
Skills
Solutions development
Business process re-engineering
Staff training and development
Systems implementation
Process improvement strategies
Performance reporting
Policies and procedures implementation
Multi-unit operations management
Dedicated
Continuous improvements
Microsoft Office expertise
Business Administration
Invoice processing
CRM
Product management
Project management abilities
Microsoft Office Suite expert
Education and Training
Apeiron Pan European University －Banja Luka, Bosnia And Herzegovina, Expected in 01/2010 – –Bachelor of Science:Business Information And Computer Science - GPA:
Experience
Spin - Operations Manager Oakland, CA, 05/2014 - Current
Managing short term projects.
Overseeing and supporting retail operation processes of 13 retail stores in the United States along with 6 retail stores and 8 galleries in Mexico
Reviewing, analyzing and proposing improvements in sales, customer service and operations processes.
Generating and evaluating KPI reports to identify problems and areas for improvement.
Generating and distributing daily sales reports
Controlling and approving commission reports
Resolving customer questions, issues and complaints.
Coordinating marketing displays monthly
Directing day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Developed trainings to help newly hired talent learn our software, procedures and job tasks to maximize productivity.
Identifying areas of concern with existing employees and leading training sessions to help them overcome the challenges.
Coordinating and overseeing old product sell off and new product showroom installations nationwide.
Designed and collaborated with web developer team to create user-friendly software to help faster sell off overstock product. We sold $3.8 million of old overstock product through this software within the fist year of use.
Monitored design processes of this software creation from conceptual phase through construction
Maintaining this software's inventory database
Partnered with software development team to design and developed custom marketing portal to meet our teams needs.
Valley Center-Pauma Unified School District - Administrative Secretary Valley Center, CA, 05/2013 - 04/2014
Prepared invoices, memos, reports, letters, financial statements and a range of other documents, using word processing, spreadsheets, databases and presentation software.
Filed and retrieved corporate documents, records and reports.
Prepared responses to correspondence containing routine inquiries.
Performed a broad range of office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.
Created new process which improved efficiency by 50%.
Maintained an efficient office procedure and a system for keeping track of requested actions and reports.
Managing Social Media profiles of the company.
Educated customers on financial payment options.
Assisted customers with final expense arrangements.
Calculated premiums and established payment methods for sales.
Met with prospective customers and business owners in their homes, businesses and other settings.
Ensured that customer's service needs were addressed in an effective and efficient manner.
Utilized computer programs that were applicable to Dunav Insurance company.
Developed and implemented a system using Visual Basic for Applications, that expedite calculating premiums.
Generated a Daily Cash Report, reconciled receipts, and balanced cash drawer.
Answered customer inquiries concerning full coverage and liability policies.
Quoted rates and suggested alternative methods for individuals who did not meet company requirements.
Analyzed customer requirements for future add ones.
Supported manager with Personnel scheduling, inventoried and ordered office supplies.
Sleep Number Corporation - Sales Associate West Chester, PA, 07/2012 - 04/2013
DUNAV" － Banja Luka, Bosnia and Herzegovina.
Educated customers on financial payment options.
Assisted customers with final expense arrangements.
Calculated premiums and established payment methods for sales.
Met with prospective customers and business owners in their homes, businesses and other settings.
Ensured that customer's service needs were addressed in an effective and efficient manner.
Utilized computer programs that were applicable to Dunav Insurance company.
Developed and implemented a system using Visual Basic for Applications, that expedite calculating premiums.
Generated a Daily Cash Report, reconciled receipts, and balanced cash drawer.
Answered customer inquiries concerning full coverage and liability policies.
Quoted rates and suggested alternative methods for individuals who did not meet company requirements.
Analyzed customer requirements for future add on's.
Supported manager with Personnel scheduling, inventoried and ordered office supplies.
Spring Education Group - Computer Science Teacher Issaquah, WA, 12/2010 - 05/2012
Taught general computer science students as well as individuals with learning challenges and special needs.
Maintain effective classroom management and create positive learning environment.
Prepared lessons planes and written materials.
Advised parents / guardians on student progress.
Proactively counsel students to reach achievement - desired benchmarks.
Prepared chapter assignments for the students.
Kept progress notes and made reports; tracked academic and social development.
Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more.
Promoted activities which encouraged children to develop new ideas.
Participated in creating and teaching a workshop for gifted and creative students with an interest in web design and code in Visual Basic studios.
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