Results-driven Management professional with 20 years of experience in business operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Skills
Policies and procedures implementation
Solutions development
Mergers and acquisitions knowledge
Systems implementation
Workforce training
Experience
10/2018 to Current
Operations ManagerSpin – Indianapolis, IN,
Established work priorities to meet contractual obligations for schedule and installations.
Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 75%.
Limited inventory discrepancies by creating online inventory system using supplyandemand.com.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Reduced process lags and effectively trained team members on best practices and protocol.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Improved morale and management communication by creating employee recognition and rewards practices.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Conferred with subordinate managers each day to assess needs and optimize activities.
Monitored and documented animal health, diet and behaviors to identify and address trends.
Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
11/2009 to 07/2020
Lead ServerThe Waters Senior Living – Rochester, MN,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Managed 17 servers and staff members to effectively foster team-oriented environment.
Upsold customers and optimized table-turns to outperform average sales by 57%.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the owner immediately.
06/2004 to 09/2007
EMT-PCleveland Clinic – Rittman, OH,
Assessed emergency situations and prioritized medical care for patients.
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Evaluated patients' medical status and monitored vital signs during transit.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Transported patients from accident scenes to hospitals in emergency vehicles.
Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Operated emergency vehicles with caution to keep patients, public and first responders safe.
Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Demonstrated dedication to providing quality care through continued training and education.
Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Education and Training
Expected in 05/1999
: Associates Science State College Of Florida, Manatee-Sarasota - Bradenton, FL GPA:
Expected in 05/2002
Paramedic: Emergency Medical Technology Sarasota Technical Institute - Sarasota, FL, GPA:
Expected in 04/2006
Certified Nurse Assistant: Home Health Aide Sarasota Technical Institute - Sarasota, FL, GPA:
Expected in
Certified Dog Trainer: Dog Training Animal Behavioral College - San Francisco, CA, GPA:
Accomplishments
Streamlined the branch operations, resulting in a 17% reduction in operating budget.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Cut company operating budget by $23,000 through teaching my team of employees how to work smart, and to reduce the amount of steps needed to complete tasks, thus working faster with less staff per shift..
Promoted from Server r to Front of House Manager, in less than 12-months
Voted Boss of The Year by entire staff due to my ability to be fair and to allow them to take action with any ideas that were suggested as a benefit to the business and the daily operations. As a result the employees felt appreciated and individually responsible for the success and future of the business.
Recognized as Employee of the year for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
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