Dedicated and organized Operations Manager and effective leader with over 12 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Skills
Multi-unit operations management
Financial and cash flow analyses
Systems implementation
Planned equipment constraints
Staff training and development
Workforce training
Incidents management
Process improvement strategies
Mergers and acquisitions knowledge
Performance reporting
Multidisciplinary collaboration
Solutions development
Cost reduction and containment
Policies and procedures implementation
Organizational Management
Communication improvements
Sales presentations
Data archiving
Social media marketing
Microsoft Office Suite expert
Project management
Microsoft Office expertise
Health and safety compliance
Business development understanding
Marketing
Cost reduction strategies
Production
Retail Space Planning
Goal attainment
High-pressure environments
Management
Quality assurance and control
Workforce Management
Dedicated
Conflict mediation
Microsoft Office
Business Planning
Staff retention
Business and Operations Management
Staff development
Performance management
Delegation
Technology
Flexible
Team Building/Leadership
Customer relationship management
Quality assurance controls
Troubleshooting and problem solving
Experience
Operations Manager, 08/2016 - Current Spin – Santa Monica, CA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Established work priorities to meet contractual obligations for schedule and installations.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Assessed, optimized and elevated operations to target current and expected demands.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Conferred with subordinate managers each day to assess needs and optimize activities.
Worked collaboratively to enhance processes and implement Fresh Cap, resulting in 10% increase in profitability.
Delivered positive customer experiences by implementing effective quality assurance practices.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Promoted and supported strong relationships with local community organizations in surrounding area.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Worked with department heads to identify opportunities, develop timely solutions and create action plans.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Coached and developed store associates through formal and informal interactions.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Oversaw aspects of maintenance, inventory and daily activity management.
Conducted analysis to address productivity and improve employee morale.
Backroom Zone Manager, 08/2013 - 08/2016 Dairy Farmers Of America – Farmington, MN,
Arranged receipt and lock-up of controlled items such as liquor, cigarettes and pharmacy inventory.
Assisted customers by locating products on sales floor, in back-room or in computer system for future delivery.
Protected cold food chain and product integrity for optimal product handling and sales.
Coordinated timely handling of cardboard and trash to keep backroom areas neat.
Directed team members to promptly deliver new items to restocking locations and keep up adequate flow of sales floor merchandise.
Managed receiving for 5441 vendor orders per week and coordinated smooth unloading of retail freight.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Researched out-of-stock items to find additional inventory in other store locations.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Mentored newly hired Inventory associates in upselling techniques, Capping and Picking to improve sales expertise.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Built lasting client relationships by organizing and planning sales events.
Identified appropriate solutions to minimize issues and quickly solve problems.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Guided and supported 10-15 staff members to consistently achieve team and personal goals.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Hired, trained, supervised and motivated team of 10-15 retail professionals to provide knowledgeable and fast service to every guest.
Organized and updated schedules to optimize coverage for expected customer demands.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Delegated tasks to employees based upon individual strengths and experience in Backrooms.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Customer Service Manager, 08/2009 - 03/2013 Walmart – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assessed departmental operations to determine areas for customer service improvement and support.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Interviewed, hired and trained new quality-focused customer service representatives.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Created training manuals targeted at resolving simple and difficult customer issues.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Decreased process lags by training customer service representatives and planning advanced staff development.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Initiated development and implementation of customer service management training process.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Education and Training
: Business Management, Expected in - Fort Hays State University - Hays, KS GPA:
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