Operations Manager Resume Example
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OPERATIONS MANAGER
Summary
Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.
Skills
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Experience
Operations Manager
Laplace , LATransdevna/Nov 2014 to Current
Laplace , LATransdevna/Nov 2014 to Current
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Stayed up to date on DHL, FEDEX and USPS shipping programs and policies.
- Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.
- Managed office inventory and placed new supply orders.
- Sorted and distributed incoming mail, dispersing to appropriate Mailbox holders
- Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office.
- Documented office procedures and processes into SOP manuals for use by all personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
Lead Esthetician
Mountain View , CAMassage Envy/May 2004 to Nov 2014
Mountain View , CAMassage Envy/May 2004 to Nov 2014
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Conducted private client consultations.
- Improved appearance of clients' skin through non-surgical processes.
- Trained new staff on the range of spa services offered.
- Set up patient rooms and sterilized equipment.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided excellent customer service and skin care treatments to all clients.
- Learned new techniques, including complete chemical peel process.
- Pursued continuing education to learn new advances in skin condition treatments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Meticulously maintained spa appearance and cleanliness.
- Educated clients on skin care procedures and products.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
Import Manager
Miami , FLDb Schenker/Mar 1996 to Mar 2002
Miami , FLDb Schenker/Mar 1996 to Mar 2002
- Completed accurate US customs filings with secure communications.
- Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
- Recorded data for transmitting US and Canadian HTS numbers for products.
- Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
- Coordinated daily transfer shipments with proper documentation logs.
- Used power of attorney privileges to sign documents on behalf of clients.
- Monitored shipments and obtained clearance from customs and other agencies.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Scheduled and booked transportations for 100 shipments per week.
- Prepared, checked and filed documentation with US Customs department.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School DiplomaWestminster High SchoolMay 1986City, State
CERTIFIED NURSES AID: NursingCAREER ENRICHMENT PARKMay 1986City
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Resume Overview
School Attended
- Westminster High School
- CAREER ENRICHMENT PARK
Job Titles Held:
- Operations Manager
- Lead Esthetician
- Import Manager
Degrees
- High School Diploma
CERTIFIED NURSES AID : Nursing
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