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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.

Skills
  • Workforce training
  • Solutions development
  • Policies and procedures implementation
  • Process improvement strategies
  • Staff training and development
  • Delegation
  • Client relationships
  • Dedicated
  • Health and safety compliance
  • Organizational Management
  • Quality assurance and control
Experience
Operations Manager
City, StateCompany Name/Nov 2014 to Current
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Stayed up to date on DHL, FEDEX and USPS shipping programs and policies.
  • Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.
  • Managed office inventory and placed new supply orders.
  • Sorted and distributed incoming mail, dispersing to appropriate Mailbox holders
  • Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office.
  • Documented office procedures and processes into SOP manuals for use by all personnel.
  • Supported office clerical functions usingword processing and other software, email and office machines.
Lead Esthetician
City, StateCompany Name/May 2004 to Nov 2014
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Conducted private client consultations.
  • Improved appearance of clients' skin through non-surgical processes.
  • Trained new staff on the range of spa services offered.
  • Set up patient rooms and sterilized equipment.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Provided excellent customer service and skin care treatments to all clients.
  • Learned new techniques, including complete chemical peel process.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Meticulously maintained spa appearance and cleanliness.
  • Educated clients on skin care procedures and products.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
Import Manager
City, StateCompany Name/Mar 1996 to Mar 2002
  • Completed accurate US customs filings with secure communications.
  • Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
  • Recorded data for transmitting US and Canadian HTS numbers for products.
  • Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
  • Coordinated daily transfer shipments with proper documentation logs.
  • Used power of attorney privileges to sign documents on behalf of clients.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
  • Scheduled and booked transportations for 100 shipments per week.
  • Prepared, checked and filed documentation with US Customs department.
  • Facilitated communication between company, customers and overseas partners to maintain efficient operations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School DiplomaWestminster High SchoolMay 1986City, State
CERTIFIED NURSES AID: NursingCAREER ENRICHMENT PARKMay 1986City
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Resume Overview

School Attended

  • Westminster High School
  • CAREER ENRICHMENT PARK

Job Titles Held:

  • Operations Manager
  • Lead Esthetician
  • Import Manager

Degrees

  • High School Diploma
    CERTIFIED NURSES AID : Nursing

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