operations manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Seasoned Operations Manager with 10+ years of success in leading profitable, cost effective and productive operations. Focused on achieving consensus in production and revenue targets to drive performance. Proactive decision-maker possessing working knowledge of forecasting and metrics.

  • Decision Making
  • Multi-Unit Operations Management
  • Customer Service
  • Team Leadership
Operations Manager, 11/2016 to 07/2022
Education Realty Trust Inc.Glendale Heights, IL,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Presented performance and productivity reports to supervisors.
  • Measured and reviewed performance via KPIs and metrics.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Supported accident investigations and prepared related paperwork.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Created corrective actions based on adverse KPI trends.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Built strong operational teams to meet process and production demands.
Order Fulfillment Associate, 08/2015 to 11/2016
Ocean BeautySeattle, WA,
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Assisted in training new warehouse employees.
  • Prepared domestic and international shipments for transportation.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Conducted routine cycle counts and reconciled problems found.
  • Inventoried and unloaded shipments from delivery trucks daily.
  • Pulled and packed products from shelves based on customer orders.
  • Accepted, processed and quickly filled orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Verified items correctly matched to sales check for packing and shipment.
  • Packed merchandise for delivery and moved items to delivery area.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Wrapped and moved pallets to designated carrier area.
  • Located merchandise from shelves and storage areas to fill orders.
  • Filled orders according to defined standards using standard picking system.
Retail Manager, 03/2008 to 11/2014
Compass Group Usa IncJenkintown, PA,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Implemented sales and shelving strategies to achieve and surpass revenue targets.
  • Maintained store staff by recruiting, orienting and training employees.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Managed special store projects to improve store-wide processes and operations.
  • Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Retail Associate, 03/2002 to 03/2008
St. Joe CompanyPanama City, FL,
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Engaged with customers to determine appropriate items to fit needs.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Arranged attractive displays of merchandise based on current sales promotions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Used product knowledge to suggest items to match client needs.
  • Cross-sold products to boost overall sales purchases.
Education and Training
High School Diploma: , Expected in 06/1999 to Las Lomas High School - Walnut Creek, CA
Additional Information
  • Forklift Certified through Crown and Big Joe

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Resume Overview

School Attended

  • Las Lomas High School

Job Titles Held:

  • Operations Manager
  • Order Fulfillment Associate
  • Retail Manager
  • Retail Associate


  • High School Diploma

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