operations manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished management professional with over 25 years of career progression in legal, non-profit an hospitality environments. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues. Focused and meticulous in compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator, intuitive, sharp, excellent communication skills and resourceful. Works well under pressure. Focused and meticulous; a make things happen attitude.
Skills
Business Operations
Policies and Procedures Implementation
Cost Reduction Strategies
Contract Review and Recommendations
Employee Relations & Team Leadership
Vendor Sourcing
Contract Negotiation
Operations Management
Staff Management
Meeting and Event Planning
Superb Time Management Skills
Purchasing and procurement
Logistics Management
Expense Reconciliation
Human resources management
Performance Evaluations
Work History
04/2011 to CurrentOperations ManagerUfc Gym | San Diego, CA,
Direct day-to-day operations implementing company policies and procedures. This includes management of labor productivity, quality control and safety measures.
Set, enforce and optimize internal policies to maintain efficiency and responsiveness to firm demands.
Reduced average vendor contractual expenses by 80% through aggressive negotiations with vendors.
Respond and and resolve collaborating with IT team, firm network outages, software and telecommunications issues.
Executed physical relocation of firm, created primary and sublease to reduce overhead lease expenses a cost savings to the firm of over $300,000. Supervised floorplan and wiring design to include furniture and equipment placement, IT and telecommunication equipment and installation while maintaining transitional efficiency;
Created and enforced safety action plans, quality initiatives, and team performance.
Accomplished personnel objectives, to include resume selection and review, candidate selection, hiring, training and mentoring.
Provide work direction to legal/administrative staff. Manage work processes to ensure equitable distribution. Assign, monitor, review progress and accuracy of work.
Manage and track work projects to ensure equitable distribution and completion of assigned tasks and follow-through.
Provide technical guidance to legal and administrative staff. Ensure adequate staff development training to increase and maintain high standard of competences. Ensure productivity and efficiency.
Identify opportunities, develop processes designed to elevate profitability and efficiency of the firm.
Reduce contractual expenses through aggressive negotiations with vendors. Build and optimize vendor relationships. Ensure accountability and compliance.
Respond to events to include firm security, network and software outages , firm websites, office equipment and telecommunications issues.
Manage firms annual and biannual reporting compliance with DCRA. Manage lobby reporting with various state agencies.
Created additional LLC company with DCRA to continue litigation for other client matters.
Remain flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
11/2001 to 04/2011Legal Assistant/ParalegalQuest Software, Inc. | WA, State,
Maintained litigation docket and calendars for eight attorneys, noting deadlines for responsive pleadings, motions and other important deadlines for a busy energy litigation firm.
Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Handled electronic court filings and coordinated court activities.
Drafted correspondence and legal documentation; disseminated materials to appropriate parties.
Transcribed all weekly and bi-weekly calendar meetings.
Supported administration and research processes for civil litigation cases.
Scheduled appointments, court appearances and depositions.
Reviewed, edited and proofread litigation documents for proper grammar, spelling and punctuation.
Directed and coordinated law office activities to include court appearances, service of subpoenas and scheduling of depositions.
10/1998 to 11/2001Executive Legal SecretaryBest Western Riviera | Dallas, TX,
Supported team of 5 attorneys in practice of energy and tax law.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Executed time sheet reconciliation and created monthly announcements.
Filed documents with courts on behalf of attorney.
Developed team communications and information for client meetings.
Organized files for court proceedings.
Scheduled appointments, appearances and briefings.
Expense report and time sheet reconciliation.
01/1992 to 10/1998Meeting Event PlannerNational Society Of Fund Raising Executives | City, STATE,
Orchestrated meeting and event planning for a philanthropic non-profit, to include conference services utilizing a budget of over $2.5 million. Reduced logistical expense output by 40%; a cost savings of $1 million for the meetings department.
Recruited and managed vendor relations, food/beverage cost, sponsorship packages, exposition management, AV, speakers, air and ground transfers, onsite entertainment, hotel room block, signage, room set-ups for general and plenary sessions.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Supervised onsite team of over 100, including caterers, audio-visual technicians, and facility management team and staff.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Expected in 05/1988 to to Bachelor of Science | Psychology Teacher EducationKean University, Union, NJ, GPA:
Accomplishments
Create small LLC business to provide organizational services to residential consumers and small businesses.
Authored Article in GWSAE Meetings Newsletter on the climate of event planning.
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