Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Advanced Operations Manager offering over 2 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Reliable Operations Manager with over 2 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a very organized environment. Ready to help team achieve company goals. I have been there and have never missed a day of work for anything. I cover all shifts and will get on the floor and help the team if we are short- staffed.
Skills
Assignment Delegation
Administrative Management
Finance and Accounting Oversight
Problem Anticipation and Resolution
Employee Motivation
Team Leadership
Goal Setting
Cost Reduction
Policy Development and Enforcement
Sales Tracking
Verbal and Written Communication
Budget Control
Performance Assessment
Business Leadership
Customer Service Management
Quality Assurance
Staff Scheduling
Inventory Tracking and Management
Money Handling
Desktops, Laptops and Mobile Devices
Business Forecasting
Database Maintenance
Payroll Administration and Timekeeping
Focus and Follow-Through
Decision Making
Customer Relations
Work History
03/2018 to Current
Operations ManagerUfc Gym – Pembroke Pines, FL,
Identified and resolved unauthorized, unsafe or ineffective practices.
Reviewed shift reports to understand current numbers and trends.
Partnered with vendors and suppliers to effectively manage and budget.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained new employees on proper protocols and customer service standards.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Monitored over 7 to 10 employees on day-to-day activities and made plans to rectify issues resulting in an positive eventful day.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Created and implemented aggressive action plan to address pressing cost control needs.
I uploaded invoices to be paid. Worked on budgets for following year.
I placed all orders for hotel for every piece of inventory we had to receive.
Updated and resolved incidents and managed accessorize charges objectively while maximizing profit.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Promoted positive customer experience through day-to-day supervision and management of Hotel facility.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Managed purchasing, sales, marketing and customer account operations efficiently.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
I have been successfully been running the hotel without a General Manager on property since July 2020 to assist me in day to day operations. I have taken all my webinars and received my Host Certificate December of 2020.
11/2017 to 04/2018
Breakfast SupervisorMondelez International, Inc. – Franklin, TN,
Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Serviced guests with food and beverage requirements.
Assisted with training and development of food and beverage team.
Worked with the General Manager to meet departmental budgetary guidelines.
Controlled food costs and managed inventory.
Monitored food preparation, production and plating for quality control.
Participated in team-building activities to enhance working relationships.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Served customers in a friendly, efficient manner following outlined steps of service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
05/2015 to 11/2017
Production Line LeaderMhc Equity Lifestyle Properties – Benson, AZ,
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Monitored and verified quality in accordance with statistical process or other control procedures.
Supervised production staff of 9.
Inspected products every morning depending on complexity level or design for production.
Completed job cards correctly and on time.
Followed good manufacturing processes (GMPs).
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
Set up machining, performed required maintenance and made adjustments to machines.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Performed temp checks and OSHA computer functions pertaining to job type.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Made recommendations for new or revised processes and supported implementation.
Trained line workers in grading inventory and having successful production work.
02/2012 to 05/2015
Front Line CookTaco Bell – City, STATE,
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Grilled meats and seafood to customer specifications.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Developed process that reduced waste and improved supply turnover.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Transitioned between breakfast and lunch service.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Handled portion control activities according to specified instructions provided by chef.
Prepared food items such as meats, poultry and fish for frying purposes.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Prepared average of 70 orders each shift.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Maintained smooth and timely operations in preparation and delivery of meals.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Led shifts while preparing food items and executing requests based on required specifications.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Education
Expected in 05/2006 to to
High School Diploma: Texas High School - Texarkana, TX GPA:
Certifications
Host Certification for Choice Hotels. Which means I am certified to be a GM at any choice hotels.
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