operations manager resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Education and Training
MBA: , Expected in 05/2022 to University of Dallas - Irving, TX
Bachelor of Science: Marketing And Management, Expected in 05/2020 to The University of Texas At Arlington - Arlington, TX

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

  • Process Improvement Strategies
  • Cost Reduction
  • Planning and Implementation
  • Problem-Solving
  • Team Leadership
  • Operations Oversight
  • Performance Improvements
Native/ Bilingual
Operations Manager, 09/2021 to Current
Kimpton HotelsSalt Lake City, UT,
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised, assisted and coached other external operations managers.
  • Implemented standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Involved in ORT testing prior to launching ORF2
  • Launched the associate activity committee for ORF2 in order to recommend, design, and coordinate site activities that will foster a work environment that is fun, engaging, and inclusive.
  • Assisted as POC for the receive support bucket for ORF2 driving a 155% WOW in three weeks.
  • Developed 5s area zones for the site to drive safety and ownership from every leader.
  • Created standard work asset checkout process for every department. Long run for the year will save 30k from loosing track of assets and having to replace them
  • Developed 3 AM's in getting promoted from L4 to L5 during Q2 2021
  • President of ORF2 Women in IXD focused in engaging, empowering and evolving by supporting career advancements, help the community, recruit and retain top women.
  • Developing standard work for UPP recycling for the site to help replaced at less than 25% of cost of a new UPP Top Cap with small hand tools.
Area Manager II, 04/2021 to 09/2021
Aqua America, Inc.Kankakee Local Office, IL,
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Led process improvements while mentoring others to improve processes.
  • Collaborated with operations to achieve site strategies, goals and objectives.
  • Droved initiatives and best practices to increase Prep rate and drove a 20+ UPH.
  • Implemented a project in Universal about Safety Hazard Initiative to prevent accidents from happening by having AA utilizing step stools properly to step up and place boxes on the Auger conveyance lines decreasing accidents by 30%.
  • Mentored AM’s in Prep/UR process and helped increase their SLI and connection scores.
Area Manager I, 07/2020 to 04/2021
General DynamicsCamp Smith, HI,
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised 65+ employees, ensuring optimal productivity.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Increased rates by 20% and broke the prep record within 3 months for the site.
Sales Supervisor, 05/2019 to 03/2020
Schnitzer Steel Industries, Inc.Saint Louis, MO,
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.

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Resume Overview

School Attended

  • University of Dallas
  • The University of Texas At Arlington

Job Titles Held:

  • Operations Manager
  • Area Manager II
  • Area Manager I
  • Sales Supervisor


  • MBA
  • Bachelor of Science

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