Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly organized and hardworking with good communication and multitasking abilities. Bringing additional experience in wildlife conservation..Animal-loving with exceptional leadership skills and deep commitment to animal and public health.Reliable, punctual, and well-versed in meeting needs of diverse animals, including large and small mammals,reptiles,exotics, and raptors.. Team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. While I spent a large part of my career in management, I would love to become your veterinary assistant and spend the remainder of my career to be dedicated to the animals which is where my passion lies.
Skills
Organized
Communication skills
Customer service
Superb time management skills
Unsurpassed work ethic
Emergency and preventive care
Medication administration
File and records management
Work History
11/2013 to 12/2019
Operations ManagerUfc Gym – Oxnard, CA,
Directed teams and communicated goals within an established framework
Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
Led corporate initiatives.
Communicated with clients to educate on offerings, promote product features and express value to boost sales
Pursued new business opportunities by fostering relationships with hundreds of potential clients
Administered budgeting, financial operations and payroll activities to effective business accounting.
Devised, suggested and enforced techniques to elevate work efficiency
Deployed targeted quality control procedures to enhance customer satisfaction
Forged and cultivated productive relationships with community members and potential partners
Managed daily operations, including sales, purchasing, scheduling, and P&L
Identified opportunities to streamline operations
Established project control procedures such as project forecasts and cash flow projections
Exceeded company quality standards on a consistent basis
Managed and allocated staff and material resources to meet production goals
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
Acted as company representative to potential customers, vendors and external stakeholders.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Met and exceeded production goals by managing staff and allocating tasks and materials.
Exceeded company production objectives while maintaining a focus on quality
11/2001 to 07/2013
Customer Service ManagerDelta Apparel, Inc. – Concord, NC,
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Devised and published metrics to measure organization's success in delivering world class customer service
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets
Completed special projects by using effective decision making, critical thinking and time management skills
Spearheaded customer satisfaction survey and analyzed results to make action plans
Assisted organization with transitioning from paper invoicing to Sageand point-of-sale systems, which resulted in overall efficiency
Completed documentation and logs each day and generated weekly reports detailing activities to submit to CEO
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
Collected customer feedback and made process changes to exceed customer satisfaction goals
Oversaw team of 8 customer service professional assisting 2500 customers
Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules
Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
04/1996 to 10/2001
Veterinary AssistantAlliance Animal Health – Elmont, NY,
Evaluated incoming patients to determine treatment needs and urgency of care
Processed new patients and updated client records with key information
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
Assisted in performing basic exams and tests for all species of patients
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
Relieved boredom and stress of living in shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues
Reviewed pet records from daily visits and appointments, entering all important data into system
Education
Expected in 09/2019
Associate of Science: Wildlife And Wildlands Management Penn Foster Career School - Scranton, PA GPA:
Expected in 1994
Bachelor of Arts: Business Mangement Gwinnett Technical College - Lawrenceville, GA GPA:
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