SEARCH

Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OPERATIONS MANAGER
Professional Summary

Highly organized and hardworking with good communication and multitasking abilities. Bringing additional experience in wildlife conservation..Animal-loving with exceptional leadership skills and deep commitment to animal and public health.Reliable, punctual, and well-versed in meeting needs of diverse animals, including large and small mammals,reptiles,exotics, and raptors.. Team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. While I spent a large part of my career in management, I would love to become your veterinary assistant and spend the remainder of my career to be dedicated to the animals which is where my passion lies.

Skills
  • Organized
  • Communication skills
  • Customer service
  • Superb time management skills
  • Unsurpassed work ethic
  • Emergency and preventive care
  • Medication administration
  • File and records management
Work History
Operations Manager, 11/2013 to 12/2019
Company Name – City, State
  • Directed teams and communicated goals within an established framework
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Led corporate initiatives.
  • Communicated with clients to educate on offerings, promote product features and express value to boost sales
  • Pursued new business opportunities by fostering relationships with hundreds of potential clients
  • Administered budgeting, financial operations and payroll activities to effective business accounting.
  • Devised, suggested and enforced techniques to elevate work efficiency
  • Deployed targeted quality control procedures to enhance customer satisfaction
  • Forged and cultivated productive relationships with community members and potential partners
  • Managed daily operations, including sales, purchasing, scheduling, and P&L
  • Identified opportunities to streamline operations
  • Established project control procedures such as project forecasts and cash flow projections
  • Exceeded company quality standards on a consistent basis
  • Managed and allocated staff and material resources to meet production goals
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
  • Acted as company representative to potential customers, vendors and external stakeholders.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Met and exceeded production goals by managing staff and allocating tasks and materials.
  • Exceeded company production objectives while maintaining a focus on quality
Customer Service Manager, 11/2001 to 07/2013
Company Name – City, State
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets
  • Completed special projects by using effective decision making, critical thinking and time management skills
  • Spearheaded customer satisfaction survey and analyzed results to make action plans
  • Assisted organization with transitioning from paper invoicing to Sageand point-of-sale systems, which resulted in overall efficiency
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to CEO
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Oversaw team of 8 customer service professional assisting 2500 customers
Warehouse Manager, 01/2005 to 09/2010
Company Name – City, State
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
Veterinary Assistant, 04/1996 to 10/2001
Company Name – City, State
  • Evaluated incoming patients to determine treatment needs and urgency of care
  • Processed new patients and updated client records with key information
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
  • Assisted in performing basic exams and tests for all species of patients
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Relieved boredom and stress of living in shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues
  • Reviewed pet records from daily visits and appointments, entering all important data into system
Education
Associate of Science: Wildlife And Wildlands Management, 09/2019
Penn Foster Career School - City, State
Bachelor of Arts: Business Mangement, 1994
Gwinnett Technical College - City, State
Certifications
  • Creative Problem Solving
  • Association for Project Management (APM)
Volunteer Work

I have volunteered at Southeastern Raptor Center since March 2019.

I love working with the birds of prey. It is a very enriching experience that I treasure.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Penn Foster Career School
  • Gwinnett Technical College

Job Titles Held:

  • Operations Manager
  • Customer Service Manager
  • Warehouse Manager
  • Veterinary Assistant

Degrees

  • Associate of Science : Wildlife And Wildlands Management , 09/2019
    Bachelor of Arts : Business Mangement , 1994

Similar Resumes

View All
Operations-Manager-resume-sample

Operations Manager

Grosse Pointe, Michigan