LiveCareer-Resume

operations manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled team player with a strong background in customer service and technology. Works well independently and in groups. A hardworking and reliable quick learner who is focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow as a worker and person.

Skills
  • Supervising and Operations Managment
  • Customer Service and Problem Solving
  • Multitasking and problem-solving
  • MINDBODY, Mariana Tek, Booker, Vimeo OTT and Shopify software operation.
  • Adaptable and Fast Learner
  • Organization and efficiency
Experience
Operations Manager, 10/2019 to Current
Acrt, Inc.Leesburg, VA,
  • Oversee and Manage all studio operations including but not limited to; Computer Software, Studio Operations Workflow, Training, Onboarding new clients and staff workflow, Equipment and Hardware.
  • Manage and Maintain our On Demand Platform which includes filming, editing, distributing, and maintaining our video library for our subscribers.
  • Oversee all Inventory for the studio including ordering, branding, fulfilling, and even distrubtion of our online store.
  • Manage data analysis of studio trends ranging from membership of our online and in studion members, to sales and retail trends, and our foot traffic and studio success.
  • Serve as administrator for all day to day needs to keep the studio running including but not limited to all incoming mail, bills, and deliveries.
  • Work with our Retail Manager to fulfill all orders through our online shopify store which include preparing retail orders and routing orders to their destination.
  • Work with customers and guests upon arrival, during class and after to ensure they have an amazing customer experience. This also includes customers via phone, email and through our online channels.
  • Promote and sell studios retail and most importantly new memberships.
  • Create professional letters/flyers, spreadsheets and emails to support day to day business.
  • Keep floors and studio rooms clean with regular sweeping, mopping and vacuuming after each class.
  • Ensure all equipment used is properly cleaned and disinfected for the next guest.
  • Constantly evolving as I gain expert knowledge of the boutique studio and fitness industry operations, market conditions and trends.
Spa Attendant, 11/2019 to 03/2020
Aimbridge HospitalityOakland, CA,
  • Performed receptionist functions including but not limited to, appointment scheduling and spa tours, collecting credit card information for each booking and posting charges to customers folios, Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
  • Performed Spa Attendant duties including but not limited to, Collecting soiled linens from treatment rooms and restocked closets and bathrooms, Restocking supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens, Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Kept track of all retail and BOH inventory and compared current inventory to current sales monthly.
  • Gained expert knowledge of the spa and hotel industry operations, market conditions and trends.
  • Please note short employment time due to COVID-19 which resulted in the shut down of Spa Cerro
Client Success Manager, 10/2016 to 12/2019
Core Scientific Inc.Calvert City, KY,
  • Managed and supervised a front desk team of five.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Trained amd mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Supervised front desk operations to ensure that all guests received superior customer service from Studio staff.
  • Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Directed all front desk operations with focus on Studios reputation, staff productivity and operational efficiency.
  • Developed lasting relationships with guests that built loyalty and drove studios revenue.
  • Oversaw cash/credit card payment transactions, handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored reservations to track incoming parties and special events.
Bulk Clerk, 02/2019 to 05/2019
Sprouts Farmers MarketTustin, CA,
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Bent, lifted, opened, and moved products weighing up to 75 pounds.
  • Assessed floor displays to determine which merchandise required restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • *please note that in May of 2019 I had to receive an emergency surgery, which resulted in me having to quit.
Education
High School Diploma: , Expected in 06/2017 to Arroyo Grande High School - Arroyo Grande, CA
GPA:

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Resume Overview

School Attended

  • Arroyo Grande High School

Job Titles Held:

  • Operations Manager
  • Spa Attendant
  • Client Success Manager
  • Bulk Clerk

Degrees

  • High School Diploma

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