operations manager resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
High-performing organized Collections Operations Manager with over 15 years of experience in quality, operational efficiency and team management. Remains calm and poised even in high-pressure situations, looking to expand my career.
Skills
Incidents management
Policies and procedures implementation
Staff training and development
Process improvement strategies
Team Building/Leadership
Multi-site operations
Staff development
Business Administration
Goal attainment
Management
High-pressure environments
Health and safety compliance
Staff retention
Cost reduction strategies
Delegation
Dedicated
Business and Operations Management
Data evaluation
Quality assurance controls
Troubleshooting and problem solving
Organizational Management
Case management
Quality assurance and control
Client relationships
Performance management
Financial document review
Experience
07/2016 to CurrentOperations ManagerAcrt, Inc. | Manchester, NH,
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Improved morale and management communication by creating employee recognition and committees
Developed initiatives for process improvement and reviewed and assessed ongoing quality.
Mitigated risk by promoting regulatory compliance.
Participated in root cause analysis meetings and adhered to Corrective and Preventive Actions (CAPA). *
Facilitate all New hire on boarding
Open position's based on department needs
Assisted departments with special requests to fill product needs.
Managed schedules of team of 75 personnel to keep all shifts properly staffed.
Trained supervisor's to perform quality inspections
Reviewed and approved employee concur
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Facilitated pre-approve personal development courses using authorized materials and training techniques.
Work with lose control coordinators to follow up on workers compensation cases
Present monthly all staff meetings giving an overview of our quality, safety, hiring and metrics over the last month
Oversaw all day-to-day budget and financial issues.
04/2014 to 07/2016Regulatory SpecialistApex Systems | Oak Harbor, WA,
Answered consumer inquiries with friendly and knowledgeable support.
Evaluated mobile blood operations to determine compliance with SOPs.
Improved quality by working with team members to understand policy's and procedures.
Organized and maintained all files related to regulatory actions.
Monitored regulatory change communicating complex protocols and determining operational impacts.
Investigated performance to maintain employee adherence to quality and safety policies.
Reported on audit results to inform stakeholders of areas in need of improvement.
Allocated complaints to governing departments for investigation and tracked resolution times.
03/2008 to 04/2014Team SupervisorIbex Holdings Limited | New Braunfels, TX,
Led team by answering questions and solving complex problems daily.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Offered constructive criticism regarding quality assurance on team phone calls.
Conducted inspections of equipment before, during and after shifts
Minimized waste and applied lean methods to save money and reduce expenditures.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
02/2006 to 03/2008Phlebotomy TechnicianMercy Health System | Edgerton, WI,
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Built trust and minimized patient discomfort during phlebotomy procedures
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Maintained quality assurance
Contributed to business growth by confirming customer satisfaction with service and quality.
Education and Training
Expected in 05/2005 to to Associate of Science | Business Banking And Financial ServicesAlfred State, Alfred NY, GPA:
Accomplishments
Boosted customer satisfaction ratings by 45% in under twelve months.
Consistently maintained high customer satisfaction ratings. Earning the number two customer service region for the entire American Red Cross in FY21 and number two net promoter score as well, out of 50 districts.
Led team of 75 employees to achieve a 100% Quality Score for FY21, earning recognition from upper management and president.
Top Quality, engage and service scores in operations all while running the largest region in my division while working remotely with some travel.
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