operations manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Results-driven Management professional with over 10 years of experience in manufacturing and industrial laundry operations, production management, organizational development and team building within diverse industries. Recognized for successful implementation of measures to cut costs, streamline operations, inventory control, and increase productivity. Detailed approach to maintaining high threshold for business operations.
Skills
Problem-Solving
Team Leadership
Planned Equipment Constraints
Budget Development and Management
Staff Training and Development
Operations Monitoring
Systems Implementation
Decision Making
Process Improvement Strategies
Staff Management
Mergers and Acquisitions Knowledge
Solutions Development
Incidents Management
Inventory Management
Focus and Follow-Through
Hiring and Onboarding
Problem Anticipation and Resolution
Budget Control
Cost Reduction
Cost Reduction and Containment
Project Planning
Training and Development
Problem Resolution
Negotiation and Conflict Resolution
Human Resources Management
Customer Service
Process Improvement
Oral and Written Communication- English/Spanish
Bilingual- English/Spanish
Translation Review
Consecutive Translation
Experience
Operations Manager , 02/2017 to Current Land O' Lakes – Mason City, IA,
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Implemented process innovations to improve overall performance and reduce labor costs.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Tracked and replenished inventory to maintain par levels.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Identified key processes within company that could be improved by implementing safety procedures.
Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
Supervised safety audits and oversaw investigations into plant quality issues.
Responded to emergency situations in most efficient, effective ways possible.
Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Hired and onboarded team members to meet immediate and expected demand.
Integrated technology to increase efficiency and real-time accountability of operational tasks.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation and satisfaction.
Analyzed, compiled, and presented statistical, financial, and production processing reports to senior leadership.
Lowered controllable costs by over 1% by maintaining preventative maintenance on machinery current and cross-training employees, enabling completion of priority tasks during personnel absences.
Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked alongside a team to develop a Hygienically Clean Program, achieve and maintain a Hygienically Certification.
Translated written policies and procedure between languages.
Translated plant meetings and other workplace communications in real-time.
Operations Manager, 08/2011 to Current Land O' Lakes – Minneapolis, MN,
From Supervisor to the Operations Manager after 1 year 7 months)
Oversee operations and logistics
Motivate, develop, train and evaluate performance of 15 direct reports
Prepare materials for training and staff meetings, maintain employee files including benefit and worker’s compensation files
Investigate and resolve employee issues; handle and resolve escalated customer complaint issues
Revised retention strategies for staff
Managerial accounting
Inventory control
Develop policies and procedures to improve outcomes and set higher standards based on operational analysis
Increased warehouse usage by 60% resulting in the elimination of 3 satellite warehouses
Work in team settings to ensure output is maximized and deadlines are met
Approve payroll, coordinate staff schedules for adequate staffing
Maintain and reconcile companies inventory
Assist finance department with collections, accounts receivables, invoices
Designed and developed a new website in order to better target the market
Hold meetings and training regarding quality standards as well as policies and procedures
Prepare and interpret executive summaries and financial reports including profit and loss statements for review by the CEO
Developed disciplinary action plans and performance evaluations
Lowered operating costs while ensuring maximum results with new implementations in shipping and receiving
Supervisor, 01/2010 to 08/2011 Whole Foods – Boulder, CO,
Promoted from Customer service to Supervisor after 1 year)
Prepared reports for general manager regarding customer service performance to ensure targets weekly/ monthly sales and performance targets were achieved
Coordinated breaks, ensured opening and closing procedures were in compliance with company policy
Handled and resolved escalated customer service concerns, complaints disputes
Assisted with new hire training and orientation, employee evaluations, interviewed applicants, made recommendations for new hires
Managed point of sale/ refund transactions
Supervised 5-7 employees
Created reports, documents and presentations for internal use; provided support translating English to Spanish and Spanish to English
Directed assignments to ensure hourly positions are filled and staffing goals for customers are met
Assisted Human Resources in attendance records, updated employee handbook, prepared letters and memos for internal and external use
Cross-trained and provided backup for customer service representatives
Excelled in data entry and order processing
Entered 100+ orders daily via phone, email, and fax
Researched and resolved customers issues achieving a customer satisfaction rating of 97%
Handled and resolved first tier escalated customer service concerns, complaints and disputes
Education and Training
Certified Professional Laundry Manager (CPLM) : Laundry Management , Expected in 2019 to TRSA Professional Management Institute (PMI) - , GPA:
Bachelor of Science: Business Administration, Management And Human Resources, Expected in 2015 to California State University - Dominguez Hills - Carson, CA GPA:
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