Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary

Operations manager with experiences in coordinating management activities of a multi unit business overseeing various concerns with customer services, sales, production and employee management.

Exceptional people management skills, with the ability to manage performance and motivate staffs at both the team and individual level.

Core Qualifications
  • Operations management
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Customer Relations management 
  • Strategic Planning
  • Sales Analysis
  • Staff Development
  •  Team Leadership
  • Time and Resource Optimization
Professional Experience
05/2014 to
Operations Manager Cort Business Services North Bergen, NJ,

Managing a team of approximately 200 employees in a busy dual branded International airport work environment.

Driving operational improvements to maximize organizational asset value base while ensuring a tight control on operational costs.

Responsible for monitoring and continually improving standards of performance and quality within the operation.

Establish and implement departmental policies, goals, objectives, and procedures while creating, managing and analyzing performance data and other analytic information to ensure effective capacity and capability building.

Encouraging, identifying and developing best practice strategy and ensuring compliance with all Environmental Health & Safety goals & objectives

2010 to 08/2013
Operations Manager Cort Business Services Overland Park, KS,

Directly responsible for the daily operational activities inclusive of, Sales, Production, Human Resources and Customer Services.

Defined and implemented organizational strategy relating to on-site operations while managing non executive departmental staff of approximately 50 employees.

Responsible for developing, monitoring and managing departmental project budget and ensuring compliance.

Responsible for employee development and growth through the development of shared best practices department wide.

Building and maintaining strong and effective relationships with suppliers and customers as part of management team.

Ensuring compliance to all Environmental Health & Safety goals & objectives and producing Operations manuals to define work flow and how business is to be run.

02/2008 to 08/2009
Administrative Coordinator Api Group Corporation West Fargo, ND,

Oversaw administrative operations for the Office of Marketing and Communications with job functionalities inclusive of,

Scheduling appointments and maintaining master calendar

Overseeing training and daily performance of six non essential staff, Reviewed program needs and recruited qualified staff,

Analyzed program effectiveness with standard metrics and managed operations in accordance with budget requirement including generating financial reports for senior management review.

Managed University on line merchandise store and liaised directly with customers to meet needs and maintain satisfaction.

Inventory Management.

02/2007 to 02/2008
Assistant Store Manager Big Lots Cherry Hill, NJ,

Responsible for overseeing business operations during assigned shift by maintaining knowledge of current promotions, policies regarding payment and exchanges, and security practices,

Administered all point of sale opening and closing procedures including price computations, payment processing and special orders

Responsible for facility inventory management and optimization inclusive of Replenishing floor stock and processing shipments to ensure product availability for customers.

Responsible for staff recruitment, training and development

Expected in 2009
Bachelor of Science: Legal Studies
University of Maryland(UMUC) - Adelphi, MD
Expected in 2012
MBA: Business Administration
University of Maryland(UMUC) - Phoenix, AZ
Expected in 2017
Ph.D.: Doctor of Business Administration
Grand Canyon University - Phoenix, AZ

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Resume Overview

School Attended

  • University of Maryland(UMUC)
  • University of Maryland(UMUC)
  • Grand Canyon University

Job Titles Held:

  • Operations Manager
  • Operations Manager
  • Administrative Coordinator
  • Assistant Store Manager


  • Bachelor of Science
  • MBA
  • Ph.D.

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