Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable Operations Manager with over 10 years of experience in accounts payable, accounts receivable, and employee relations. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and team building. Resourceful and methodical self-starter.

  • Supply chain distribution
  • Cost reduction strategies
  • Risk analysis and management
  • SAP expertise
  • Customer relations specialist
  • Natural leader
  • Employee relations and conflict resolution
  • Superb time management skills
  • Business Operations
  • Employee relations
  • Complex problems analysis
  • Display creation
  • Team Leadership
  • Inventory evaluation
  • Scheduling
Work History
01/2019 to Current Operations Manager Cort Business Services | Lavergne, TN,
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success
  • Implemented policies and standard operating procedures for continuous improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Monitored employee productivity and optimized procedures
  • Maximized productivity and management systems by establishing specific goals and managing operations.
10/2018 to 01/2019 Hardlines Salesfloor Supervisor Jc Penney | Johnstown, PA,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving POS issues.
  • Resolved member's problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with all customers to understand needs and provide exceptional service.
  • Exuded and maintained a positive and optimistic attitude during the liquidation of the store
09/2017 to 09/2018 Sales Floor Supervisor Kmart Corporation | City, STATE,
  • Demonstrated product and answered questions for prospective customers.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Researched issues to obtain appropriate answers to customer inquiries.
05/2008 to 01/2017 Lead Customer Account Administrator Suburban Propane Partners, LP | City, STATE,
  • Proactive team member who demonstrated superior listening and problem solving skills to enhance the experiences of clients in a high- pressure, time-sensitive, and fast-paced environment
  • Advised and assisted in staff trainings and exercises in order to set appropriate performance levels and provide constructive feedback
  • Full oversight in analyzing product movement from seven service centers across the state and translating data into comprehensive productivity reports and spreadsheets to ensure/prevent future product gain/loss
  • Subject Matter Expert: Acted as the expert in Company programs, practices & policies; was a one-stop shop resource for customer and staff Q&A, concerns or comments via email, phone or fax
  • Was chosen to provide training & support to an out of state location following the acquisition of large company that operated nationwide
  • Success metrics: Delivered outstanding customer service, receiving excellent reviews from customers praising a strong commitment in patience while clearly conveying explanations & having a "smile you can hear over the phone."
  • Consistently recognized for having high score in call assessments, raising the centers overall percentage year after year.
Expected in | Associate of Science Morgan Community College, Fort Morgan, CO GPA:
Expected in | Front Range Community College, Westminster, CO GPA:
Expected in High School Diploma | Iver C. Ranum High School, Westminster, CO, GPA:

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Resume Overview

School Attended

  • Morgan Community College
  • Front Range Community College
  • Iver C. Ranum High School

Job Titles Held:

  • Operations Manager
  • Hardlines Salesfloor Supervisor
  • Sales Floor Supervisor
  • Lead Customer Account Administrator


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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