Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Professional Summary

Reliable Operations Manager with over 10 years of experience in accounts payable, accounts receivable, and employee relations. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and team building. Resourceful and methodical self-starter.

Work History

Operations Manager, 01/2019 to CurrentCompany Name, City, State

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Devised, deployed and monitored processes to boost long-term business success
Implemented policies and standard operating procedures for continuous improvement.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Monitored employee productivity and optimized procedures
Maximized productivity and management systems by establishing specific goals and managing operations.

Hardlines Salesfloor Supervisor, 10/2018 to 01/2019Company Name, City, State

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving POS issues.
Resolved member's problems, improved operations and provided exceptional client support.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with all customers to understand needs and provide exceptional service.
Exuded and maintained a positive and optimistic attitude during the liquidation of the store

Sales Floor Supervisor, 09/2017 to 09/2018Company Name, City, State

Demonstrated product and answered questions for prospective customers.
Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Developed strong and lasting rapport to improve customer service and retain valued clients.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Researched issues to obtain appropriate answers to customer inquiries.

Lead Customer Account Administrator , 05/2008 to 01/2017Company Name, City, State

Proactive team member who demonstrated superior listening and problem solving skills to enhance the experiences of clients in a high- pressure, time-sensitive, and fast-paced environment
Advised and assisted in staff trainings and exercises in order to set appropriate performance levels and provide constructive feedback
Full oversight in analyzing product movement from seven service centers across the state and translating data into comprehensive productivity reports and spreadsheets to ensure/prevent future product gain/loss
Subject Matter Expert: Acted as the expert in Company programs, practices & policies; was a one-stop shop resource for customer and staff Q&A, concerns or comments via email, phone or fax
Was chosen to provide training & support to an out of state location following the acquisition of large company that operated nationwide
Success metrics: Delivered outstanding customer service, receiving excellent reviews from customers praising a strong commitment in patience while clearly conveying explanations & having a "smile you can hear over the phone."
Consistently recognized for having high score in call assessments, raising the centers overall percentage year after year.

Education

Some College (No Degree), Associate of Science

Morgan Community College - City, State

Some College (No Degree)

Front Range Community College - City, State

High School Diploma

Iver C. Ranum High School - City

Exceeding Customer Expectations

Special Training course taken in Portland, OR

Skills

Supply chain distribution
Cost reduction strategies
Risk analysis and management
SAP expertise
Customer relations specialist
Natural leader
Employee relations and conflict resolution
Superb time management skills

Business Operations
Employee relations
Complex problems analysis
Display creation
Team Leadership
Inventory evaluation
Scheduling

Resume Overview

School Attended

Morgan Community College
Front Range Community College
Iver C. Ranum High School

Job Titles Held:

Operations Manager
Hardlines Salesfloor Supervisor
Sales Floor Supervisor
Lead Customer Account Administrator

Degrees

Some College (No Degree) , Associate of Science
Some College (No Degree)
High School Diploma

Operations Manager Resume Example

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