Operations Manager Resume Example T. F. O'brien

OPERATIONS MANAGER

Professional Summary

Advanced Operations Manager offering over 30 years of experience and proven success in production, manufacturing, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Work History

T. F. O'Brien - Operations ManagerNew Hyde Park, NY03/2017 - Current

Implemented policies and standard operating procedures for continuous improvement.
Conducted one on one performance reviews each month, offering praise and recommendations for improvement.
Set, enforced and optimized internal policies to improve efficiencies and responsiveness to demands.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to ownership.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
Established and administered annual budget with effective controls to prevent overages.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Provided excellent customer care to manage customer expectations, strengthen loyalty and increase service sales.
Collaborated with process owners to refine procedures, devise best practices and hold team members accountable for results.
Advanced productivity KPIs by leading trainings on procedures , role playing and safety practices.
Boosted team performance with enhanced employee evaluation processes.
Developed strong relations with company associates, improving morale and reducing turnover by 30% within 2 years.
Helped build and improve on service agreements for increased work demand.
Monitored employee productivity and optimized procedures to reduce costs 18%.
Built, supervised and mentored 30+ team members across 3 departments.
Reviewed shift reports to understand current numbers and trends in areas such as callbacks and warranties.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability.
Maximized profits by reducing waste with proper time management and increased sales 22% with up-selling techniques.
Established positive and effective communication among staff and leadership by organizing team building activities.

T. F. O'Brien - Service ManagerNew Hyde Park, NY06/2005 - 03/2017

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Followed up with customers during and after service and installations to verify satisfaction.
Monitored team performance through the creation and implementation of Key Performance Indicators.
Met with customers to discuss service needs and offer available solutions.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Set and administered department budgets for expenditures, materials and labor.

Photocircuits Corporation - Manufacturing SupervisorGlen Cove, NY10/1988 - 12/2004

Communicated job expectations and monitored employees.
Completed production plans by scheduling and assigning personnel to daily tasks.
Reported tool, machinery and equipment issues to maintenance personnel.
Recorded and reported attendance and hours worked for all area employees.
Identified problems and implemented effective solutions.
Managed departmental performance measures, including productivity and quality.
Implemented policies and standard operating procedures for continuous improvement.

Skills

Management information systems
Work flow planning
Development of Company Culture
Team Building
Budgeting and forecasting
Solutions Development

Policies and Procedures Implementation
Cost Reduction Strategies
Team Leadership
Relationship Development
Budgeting

Education

Suffolk County Community CollegeSelden, NYAssociate of Applied Science: Business Administration And Management

Resume Overview

Companies Worked For:

T. F. O'Brien
Photocircuits Corporation

School Attended

Suffolk County Community College

Job Titles Held:

Operations Manager
Service Manager
Manufacturing Supervisor

Degrees

Associate of Applied Science : Business Administration And Management

Operations Manager Resume Example

Resume Score: 80%

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