Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator and well-versed in employee, vendor and partner relations. Demonstrated ability to streamline processes for efficiency and productivity. Strong computer skills and technical knowledge.
Skills
Advertising and Marketing
Bookkeeping
Human resources
Payroll
Purchasing and procurement
Staff training
Project management
AP/AR proficiency
Personable and outgoing
Customer and client relations
Excellent communication skills
Managing office operations
Social media proficient
Advanced computer skills
Work History
Operations Manager, 04/2017 to Current Graphic Packaging – Kenton, OH,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Managed office inventory by ordering and restocking supplies
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable
Performed all aspects of weekly payroll, including taxes
Identified improvement changes regarding key processes for internal controls and accounting procedures
Handled all incoming business and client requests for information.
Revamped computer systems and trained staff in software updates.
Bartender, Server, Corporate Trainer, 07/2005 to 07/2019 Trattoria Serventi – City, STATE,
Deliver front-line fine dining customer service, including wine flights, multiple-course meals, and aperitif/cocktail service
Responsible for accurate POS system and cash tender results
Developed effective training manuals, modules and teaching aids
Trained and mentored new personnel hired to fulfill various roles
Monitored employee progress and gave feedback to management and additional training requirements
Ensured exceptional guest experiences through attentive service
Licensed Insurance Producer, Office Manager, 10/2015 to 04/2017 Colleen Dyer Agency – City, STATE,
Provided coverage option information to assist clients in protecting assets
Exceeded corporate quotas for monthly policy sales
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Office Manager; Facilitator, 01/2008 to 09/2015 Xcom-Systems, Inc – City, STATE,
Perform all administrative work including payroll, bookkeeping, vender and customer correspondence
Manage staff by scheduling jobs, training and travel
Materials procurement for specific customer needs and custom fabricated items
Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
Education
Bachelor of Business Administration: Marketing, Expected in Grand Valley State University - Allendale, Michigan, GPA:
Bachelor of Science: Communications, Photography, Expected in Grand Valley State University - Allendale, Michigan GPA:
Skills
Advertising and Marketing
Bookkeeping
Human resources
Payroll
Purchasing and procurement
Staff training
Project management
AP/AR proficiency
Personable and outgoing
Customer and client relations
Excellent communication skills
Managing office operations
Social media proficient
Advanced computer skills
Work History
Operations Manager, 04/2017 to Current Noel Selewski Agency, Inc. – Grosse Pointe Park, MI
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Managed office inventory by ordering and restocking supplies
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable
Performed all aspects of weekly payroll, including taxes
Identified improvement changes regarding key processes for internal controls and accounting procedures
Handled all incoming business and client requests for information.
Revamped computer systems and trained staff in software updates.
Bartender, Server, Corporate Trainer, 07/2005 to 07/2019 Trattoria Serventi – Grosse Pointe Woods, MI
Deliver front-line fine dining customer service, including wine flights, multiple-course meals, and aperitif/cocktail service
Responsible for accurate POS system and cash tender results
Developed effective training manuals, modules and teaching aids
Trained and mentored new personnel hired to fulfill various roles
Monitored employee progress and gave feedback to management and additional training requirements
Ensured exceptional guest experiences through attentive service
Licensed Insurance Producer, Office Manager, 10/2015 to 04/2017 Colleen Dyer Agency – Grosse Pointe Woods, MI
Provided coverage option information to assist clients in protecting assets
Exceeded corporate quotas for monthly policy sales
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Office Manager; Facilitator, 01/2008 to 09/2015 Xcom-Systems, Inc – St. Clair Shores, MI
Perform all administrative work including payroll, bookkeeping, vender and customer correspondence
Manage staff by scheduling jobs, training and travel
Materials procurement for specific customer needs and custom fabricated items
Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
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