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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator and well-versed in employee, vendor and partner relations. Demonstrated ability to streamline processes for efficiency and productivity. Strong computer skills and technical knowledge.

Skills
  • Advertising and Marketing
  • Bookkeeping
  • Human resources
  • Payroll
  • Purchasing and procurement
  • Staff training
  • Project management
  • AP/AR proficiency
  • Personable and outgoing
  • Customer and client relations
  • Excellent communication skills
  • Managing office operations
  • Social media proficient
  • Advanced computer skills
Work History
Operations Manager, 04/2017 to Current
 Noel Selewski Agency, Inc. – Grosse Pointe Park, MI
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Managed office inventory by ordering and restocking supplies
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable
  • Performed all aspects of weekly payroll, including taxes
  • Identified improvement changes regarding key processes for internal controls and accounting procedures
  • Handled all incoming business and client requests for information.
  • Revamped computer systems and trained staff in software updates.
Bartender, Server, Corporate Trainer, 07/2005 to 07/2019
 Trattoria Serventi – Grosse Pointe Woods, MI
  • Deliver front-line fine dining customer service, including wine flights, multiple-course meals, and aperitif/cocktail service
  • Responsible for accurate POS system and cash tender results
  • Developed effective training manuals, modules and teaching aids
  • Trained and mentored new personnel hired to fulfill various roles
  • Monitored employee progress and gave feedback to management and additional training requirements
  • Ensured exceptional guest experiences through attentive service
Licensed Insurance Producer, Office Manager, 10/2015 to 04/2017
 Colleen Dyer Agency – Grosse Pointe Woods, MI
  • Provided coverage option information to assist clients in protecting assets
  • Exceeded corporate quotas for monthly policy sales
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Office Manager; Facilitator, 01/2008 to 09/2015
 Xcom-Systems, Inc – St. Clair Shores, MI
  • Perform all administrative work including payroll, bookkeeping, vender and customer correspondence
  • Manage staff by scheduling jobs, training and travel
  • Materials procurement for specific customer needs and custom fabricated items
  • Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
Education
Bachelor of Business Administration: Marketing Grand Valley State University - Allendale, Michigan
Bachelor of Science: Communications, Photography Grand Valley State University - Allendale, Michigan
Skills
  • Advertising and Marketing
  • Bookkeeping
  • Human resources
  • Payroll
  • Purchasing and procurement
  • Staff training
  • Project management
  • AP/AR proficiency
  • Personable and outgoing
  • Customer and client relations
  • Excellent communication skills
  • Managing office operations
  • Social media proficient
  • Advanced computer skills
Work History
Operations Manager, 04/2017 to Current
 Noel Selewski Agency, Inc. – Grosse Pointe Park, MI
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Managed office inventory by ordering and restocking supplies
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable
  • Performed all aspects of weekly payroll, including taxes
  • Identified improvement changes regarding key processes for internal controls and accounting procedures
  • Handled all incoming business and client requests for information.
  • Revamped computer systems and trained staff in software updates.
Bartender, Server, Corporate Trainer, 07/2005 to 07/2019
 Trattoria Serventi – Grosse Pointe Woods, MI
  • Deliver front-line fine dining customer service, including wine flights, multiple-course meals, and aperitif/cocktail service
  • Responsible for accurate POS system and cash tender results
  • Developed effective training manuals, modules and teaching aids
  • Trained and mentored new personnel hired to fulfill various roles
  • Monitored employee progress and gave feedback to management and additional training requirements
  • Ensured exceptional guest experiences through attentive service
Licensed Insurance Producer, Office Manager, 10/2015 to 04/2017
 Colleen Dyer Agency – Grosse Pointe Woods, MI
  • Provided coverage option information to assist clients in protecting assets
  • Exceeded corporate quotas for monthly policy sales
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Office Manager; Facilitator, 01/2008 to 09/2015
 Xcom-Systems, Inc – St. Clair Shores, MI
  • Perform all administrative work including payroll, bookkeeping, vender and customer correspondence
  • Manage staff by scheduling jobs, training and travel
  • Materials procurement for specific customer needs and custom fabricated items
  • Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
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Resume Overview

Companies Worked For:

  • Noel Selewski Agency, Inc.
  • Trattoria Serventi
  • Colleen Dyer Agency
  • Xcom-Systems, Inc

School Attended

  • Grand Valley State University

Job Titles Held:

  • Operations Manager
  • Bartender, Server, Corporate Trainer
  • Licensed Insurance Producer, Office Manager
  • Office Manager; Facilitator

Degrees

  • Bachelor of Business Administration : Marketing
    Bachelor of Science : Communications, Photography

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