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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Experienced and highly motivated Industrial & Systems Engineer with demonstrated behaviors that define consistent success and leadership. Exceptional at providing on-site supervision of activities, services and well work. Proficient design, planning, project management and team leadership abilities. Skilled in assessing and mitigating risk with proactive and strategic approaches. As an Engineer, I thrive on creating more efficient ways to use time, energy & resources.

Work History
Operations Manager, 05/2020 to CurrentAmazon, San Marcos, TX
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Logistics Coordinator, 01/2020 to 06/2020Total Quality Logistics, Austin, TX
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Maintained accurate records in various software applications, including materials weights, bill amounts and identified variances.
  • Worked with vendors to schedule more than 50+ daily pickups and over 200+ weekly deliveries.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated dispatching of 50+ drivers to accomplish daily delivery requirements.
  • Produced weekly status reports detailing logistic operations and problems.
Store Manager, 04/2017 to 01/2020T-Mobile, Austin, TX
  • Strengthened work flow productivity by hiring, managing and developing top talent for not only my location, but other stores in my district.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique trainings to maintain optimal service levels.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Coached and mentored associates to achieve multiple internal employee promotions.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Presidents Club Recipeint - Top 10% in Company Reveune
Industrial Engineering Intern, 01/2019 to 05/2019HID Global Corporation, Austin, TX
  • Implemented a 16 week Gantt chart to inform staff of documented project initiatives and daily project status.
  • Mapped process workflow to produce a unique scheduling methodology designed for determining labor budget solutions.crease productivity.
  • Designed multiple facility layout revisions to incorporate new impactful improvisations
  • Designed a discrete capacity based tool to analyze and measure current and future labor demands
  • Mapped process workflow to produce a unique scheduling methodology designed for determining labor budget solutions
  • Conducted and analyzed return on investment for the company to determine if modifications were profitable.
  • Expanded engineering and six sigma skills through continuing education courses and outside seminars.
  • *Industry Choice Award for Industrial Engineering.
Education & Certifications
Bachelor of Science, Industrial Engineering, 05/2019
Texas State University - San Marcos, TX
  • Minor in Applied Mathematics
  • Six Sigma Green Belt Certificate
  • 4.0 Dean's List Honoree - Fall 2018
  • Industry Choice Award for Industrial Engineering
  • Institute of Industrial & Systems Engineers Member - IISE
  • National Society of Black Engineers Member- NSBE
  • *Pursuing Six Sigma Black Belt
  • *Pursuing PE License
Skills
  • Supply Chain Logistics
  • Lean Six Sigma & Kaizen
  • Project Management
  • Facilities Planning
  • Sales & Business Acumen
  • AutoCAD Efficiency
  • Microsoft Office & Excel expert
  • Matlab & Minitab
  • Territory Management
  • Operational analysis
  • Environmental analysis
  • Exceptional customer rapport
  • Quality Assurance and Control
  • Staff training & development
  • Business development and planning
  • Cost reduction strategies
  • Risk analysis and management
  • Decision Making
  • Creativity
  • Shipping Documentation
  • Distribution and warehousing
  • Carrier negotiations
  • Shipping and receiving
  • Route optimization
  • Transportation activity management
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Resume Overview

Companies Worked For:

  • Amazon
  • Total Quality Logistics
  • T-Mobile
  • HID Global Corporation

School Attended

  • Texas State University

Job Titles Held:

  • Operations Manager
  • Logistics Coordinator
  • Store Manager
  • Industrial Engineering Intern

Degrees

  • Bachelor of Science , Industrial Engineering 05/2019

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