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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Dedicated Property Management Professional focused on satisfying tenants, owners, contractors, and building staff at a Class A commercial building. Highly skilled in conflict resolution and taking initiative in finding workable solutions to daily situations.

Skills
  • Avid, Yardi, Angus, Kardin
  • HRIS applications (ADP, Paychex), SAP
  • MS Office (Word, Excel, PowerPoint, Access, Outlook)
  • Social Media (Linkedin, Facebook)
  • Accounting, Procurement
  • Accounts payable, Programming
  • Accounts receivable, Progress
  • Accruals, Proposals
  • ADP, Purchasing
  • Asset management, Reporting
  • Avid, SAP
  • Benefits, Teamwork
  • Billing, Annual reports
  • Budget
  • Competitive
  • Contracts
  • Credit
  • Clients
  • Client
  • Filing
  • Financial management
  • Forms
  • General Manager
  • HRIS
  • Insurance
  • Legal
  • Letters
  • Market
  • Access
  • Excel
  • MS Office
  • Outlook
  • PowerPoint
  • Word
  • Negotiation
  • Newsletters
  • Payroll
  • Policies
  • Pricing
  • Processes
Work History
Operations Manager, 01/2019 to Current
Tishman Speyer – New York, NY
  • Work directly with the General Manager to create ZO.
  • Community events that promote connections between clients Curate custom programming to meet client needs and increase utilization of the ZO.
  • Platform Maintain day-to-day contact with clients, manage issue resolution and general dealings with client representatives Support existing, and foster new, relationships throughout our client's organization Assist General Manager with, financial management and performance reporting Manage tenant arrears and collections, true-up applications, and legal notices involving when necessary Review tenant rent statements, invoices, accruals, and work order charges Oversee accounts payable and accounts receivable for the property, focusing on purchasing controls, contracts, and tenant miscellaneous charges Assess the asset for capital improvement and renovations when needed to maintain a competitive position in the market and/or assist asset management with market repositioning Responsible to oversee contract procurement for all vendors and suppliers Responsible to solicit bids, evaluate proposals and monitor contract performance for all service vendors Responsible to review performance specifications and pricing for all existing building contracts.
  • Create, and regularly update, tenant handbook, design criteria and emergency procedures Coordinate all tenant move-ins and move-outs with leasing, accounting and building staff Draft correspondence to tenants regarding building issues and events.
Assistant Building Manager, 01/2016 to 01/2019
RXR REALTY – NEW YORK, NY
  • Assisted in reporting Annual Budget, Capital Budget, Monthly reports and Annual reports Responsible to maintain and notify tenants for timely billing, rent collection and all tenants adhere to lease requirements monthly Responsible for weekly payroll for our 6 Engineers Assisted in bidding and maintaining appropriate contracts following the established company policies and procedures Managed and evaluate contractors' performance and adherence to terms of agreements for several current ongoing construction projects Established strong relations with Facility Managers and Tenant Services Coordinators at 2 RXR class A buildings Coordinated all tenant lobby events, activities, and newsletters.
  • Code, approve and track invoices and purchase orders Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors.
  • Schedules building / tenant construction access.
  • Updated and maintained emergency manuals, tenant handbook, forms, and certificates Responsible to insure proper maintenance and fulfillment of responsibilities by staff, contractors, vendors and tenants Directed and supervise staff related to the property.
Human Resources Generalist, 01/2013 to 01/2016
BRAM AUTO GROUP – North Bergen, NJ
  • Played a key role in ensuring the successful opening of several dealerships throughout the Tri-State area.
  • Assist in structuring and implementing programs and policies in the areas of training, compensation structures, benefits packages, incentives, and new-employee orientation Generate new hire reports on a monthly/weekly basis Managed benefit statements to ensure accuracy Introduced and managed our Corporate Social Media sites Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
  • Fully in charge of implementing a seamless on boarding process including the revision of all offer letters and new hire packages, salary negotiation processes with upper management, as well as drug testing, criminal background, and credit verifications.
  • Assisted in writing employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
Education
BA: Biology, 2008
Pennsylvania State University
Professional Development: BOMA - RPA Certificate – In progress
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Resume Overview

Companies Worked For:

  • Tishman Speyer
  • RXR REALTY
  • BRAM AUTO GROUP

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Operations Manager
  • Assistant Building Manager
  • Human Resources Generalist

Degrees

  • BA : Biology , 2008
    Professional Development: BOMA - RPA Certificate – In progress

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